Professional Summary

Knowledgeable and highly effective Business Analyst with over 18 years of experience in Core Banking products and Banking Operations and related processes including but not limited to Payment Systems i.e., Online/Mobile Banking, Check Processing, ACH, Fedwire, etc. Administrative specialties including project management, change management, new product implementations, budgeting, continuous improvement, etc. I am an excellent communicator both verbally and written with exceptional presentation skills. I am interested in utilizing experience and outstanding analytical skills to be a creative, effective team member while focusing on stakeholders, customers, employees, and overall objectives.

Core Strengthens

Business Analyst

Mergers & Acquisitions

Team Building Relationship Building

Resource Allocation

Process Improvement

Project Management

Scum Master

Agile

Strategic Planning

Business Continuity

Risk Management

Change Management Operations Management

Vendor Management

Contract Negotiation Effective Communication Excellent Presentation

Outstanding Leadership

Expense Management

Accomplishments

Merger/Operations Integrations

oEffective pre-merger due diligence of various merger candidates as a key member of the M&A team to identify integration compatibilities and challenges to determine viability of candidacy.

oFacility Management leading the implementation of new processing center for combined bank working with vendors, construction vendors & departmental heads.

oSecure proper equipment footprint & environmental requirements as well as operational needs, while focused on continuous operational functionality.

oPost-merger integration identifying "best in class" opportunities to ensure that new entity had the best of both institutions. Led the optimization of post-merger operation processes.

oEvaluate systems and operational processes to determine future growth/functionality requirements to facilitate vendor selections. Chose most beneficial vendors with products that provide a competitive edge and operational efficiency.

Team Building

oBuild multi-departmental, cross-functional teams of key players to generate a diverse view to enable a holistic understanding of project impact and scope.

oEffectively utilize scum techniques throughout sprints to maintains the team’s focus on each key objective to ensure success of project overall.

oImplementation of major projects, ex: system upgrades, system conversions, integrated operations, efficiency initiatives, etc. Successfully met deadlines within budget constraints while retaining project scope.

oProvide needed motivation both individually and collaboratively to successfully execute project plans as a team.

Change Management

oProcess Improvement of complex operations division utilizing process mapping, flowcharts, & data analyzation to optimize various operations i.e., Image Exchange, Lockbox, Fraud, ACH, Wire Transfers, Debit/Credit Cards, Online Banking, ATMs.

o Utilize project management techniques Scum, Agile and Waterfall for the implementation of major projects, ex: system upgrades/conversions, new product implementations facilitating a smooth transition.

oNew product initiatives, product improvements, etc. Built business requirements/specifications for successful implementation of multiple projects within deadlines and budget while retaining project scope.

oUtilization of S.W.O.T. Analysis techniques to optimize the effectiveness of projects, make the most of intrinsic opportunities as well as mitigate the inherent risks to plan. Successful execution of project plans.

oContinuous process improvement enhancing operational effectiveness and increase overall efficiency, reducing turnaround times and increasing productivity by 35%.

Education

Fairfield University

Master of Business Administration GPA 3.9 National School of Banking at Fairfield Graduated with Honors

Computer Skills

Microsoft Excel, Word, Power Point, Project, Outlook, Teams, Share Point, Visio, Jira

Certificates

Peer Specialist, CPI Lean Six Sigma (Basic), Public Speaking/Effective Presentations

Professional Experience

JUVIA’s PLACE

Contract Consultant – Project Manager 09/2021 – 02/2022

Communicate project parameters and ensure that all team members understand the client’s needs and expectations

Identified and communicated project challenges and brainstorm solutions with entire team to verify scope

Oversee the creation of user stories and UAT scenarios. Coordination to prioritize project backlog

UNICOR Fort DIX, NJ 02/2015 – 07/2021

Workflow Coordinator

Document processes and workflows end to end to ensure proper controls

Analyze process of workflow end to end to identify and eliminate inefficiencies i.e., waste, drag, bottlenecks.

Utilize Lean Six Sigma standards to ensure even workflow throughout operations floor reducing waste in the value stream and improving efficiency 50%.

Ensure strict adherence to quality specifications in pursuit of zero-defect standards reducing defects 25%

Robert Half Bridge Water, NJ 06/2012 – 12/2013

Contract Consultant

As acting Vice President at Sterling National Bank, NY – Reporting directly to Chief Operations Officer (COO).

Oversee Deposit Operations including Check Processing, Fedwire, cash disbursement/pooling, Lockbox processing, Remote Capture, Exceptions, Fraud prevention, ACH, Research & Adjustments.

Modified staffing structure adding key supervisory roles to ensure proper operational support.

Identification of systemic errors in data reject reentry program. Improved efficiency 50%.

Prudential Insurance Company of America Warren, NJ 02/2010 – 06/2012

Financial Professional

Assist clients by recommendation of appropriate products i.e., Life Insurance, Annuities, Mutual Funds,

Estate planning, Retirement planning, Risk Mitigation.

Independence Community Bancorp Brooklyn, NY 02/1993 – 08/2008

Vice President

Oversee Deposit Operations including Remote capture, Lockbox, Online Banking, Mobile Banking, Fed wire, Swift, CHIPs, ACH Origination, Merchant Processing, ATMs, Statement Rendering, Fraud

Successful integrated operations of merged bank (SI Bank & Trust/ Independence Community Bank) best in class, Process Improvement in statement productions reducing turnaround time from 7 to 2 days.

Continuous Improvement Initiatives – Modified filing system, reduced overtime expense 50%.

Implemented new automated Wire Transfer system increasing output capability by 90%.

Implementation of new check imaging system including image exchange, image ATMs, Merchant Capture, Teller Capture, Electronic Statements, Electronic Lockbox, etc.

Authored the business continuity plan for entire operation to mitigate risk utilizing a scenario approach.

Coordinated the testing of business continuity plan to validate the same.

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