Customer Service Sales Associate

PERSONAL PROFILE

CURRICULUM VITAE

Name : BINYUY ARUNA TATA

Date of Birth : 07/03/1997

Visa Status : TOURIST

Nationality : CAMEROONIAN

Mobile 052-***-****

Email : ***********@*****.***

CAREER OBJECTIVES

With great enthusiasm, please accept my enclosed application as an experienced waiter. As an experience waiter/sales associate, I work closely with customers to determine their needs, answer their questions about our company products and recommend the right solutions. I am also able to promptly resolve customer complaints and ensure maximum client satisfaction. I always make sure to stay up-to-date with product features and maintain our store’s visual appearance in high standards. In addition to my extensive work experience, I have a strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position

HIGHLIGHTS OF QUALIFICATIONS

SANTA LUCIA (Feb.2020– Feb.2022)

Receive and welcome guests make them feel comfortable while sitting them down on clean and presentable tables.

Presenting of menus and taking of drinks order.

Offering suggestions and recommendations, such as starters, special and promotion. Help to personalize the meal and being attentive, professional and formal on service.

Preparing the dining table, and serving the food and the drinks to the customer, giving the guest satisfaction.

Anticipate a customer's need, attend to multiple customers and do anything and everything that needs to be done.

Learn menu items and be able to describe them appropriately.

Making sure every guest is treated like a VIP.

Highly skilled in serving food, beverages to guests and patrons.

In-depth knowledge of standard operating procedures of hotels and resorts.

Well-versed in presenting bill and accepting payment.

Functional knowledge of working in a restaurant environment.

Highly skilled in mixing ingredients to prepare potent cocktails.

Demonstrated ability to make guests feel well taken care of and build their intent to return.

In depth knowledge of up selling items and serving beverages and food in accordance to state regulations.

Thorough knowledge of the food, beverages and ingredients.

Outgoing personality with strong analytical, customer service, and creative problem solving skills.

Ability to work in diverse environments and with diverse groups. Extensive knowledge of hospitality etiquette, food preparation, and customer service training.

Excellent written and verbal communication skills.

HILTON HOTEL (YAOUNDE-CAMEROON) (2017 - 2019)

•Greet customers as they arrive.

•Inform customers of the day’s special.

•Serve welcome drinks and ask for orders.

•Take orders and deliver to the kitchen.

•Ensure accuracy of order before serving.

•Ensure food is served on time.

•Up sell items without sounding pushy.

•Assist food preparers in order completion by informing chefs of client preferences and immediate response upon food call

•Assist the manager in writing menu options and price adjustments.

•Provided consistent prompt, friendly service.

•Track record of successful client retention by serving methods.

•Assisted Assistant Manager in closing restaurant.

•Maintained cleanliness in dining area.

•Assist Assistant Managers in preparing work schedules.

•Provided friendly customer service to new and current customers.

ACADEMIC PROFILE

YEAR SCHOOL CERTIFICATE

SEPTEMBER 2015-SEPTEMBER

2016

HIGHER INSTITUTE OF

MANAGEMENT

DIPLOMA IN HOSPITALITY

AND MANGEMENT

SEPTEMBER 2009-2015

HIGH SCHOOL

HIGH SCHOOL DIPOMAL

LANGUAGE SKILLS

LANGUAGE

SPEAKING

READING

WRITING

English

Excellent

Excellent

Excellent

PERSONAL SKILLS

Good communication and interpersonal skill.

Excellent verbal communication.

Ability to work as team.

Self- motivated and result oriented.

Physically fit and quick to learn and adapt.

Initiative and creative.

Honest loyal and determine.

Problem analysis and problem solving.

Customer service orientation.

Contact this candidate