Support Representative Customer Service
Resume:
DeMairius Cosom
***********@*****.***
Morris College
https://www.linkedin.com/in/demairius-cosom-1262b7192
Objective
Recent college graduate with knowledge of research techniques and analytical methods, excellent presentation and report writing skills with willingness to learn and support business operations. Coming with goal-oriented mindset and the ability to work effectively in a team-oriented environment, as well as great interpersonal communication skills to relate with team mates and others.
Inspection/ Quality Accomplishments
●Good written and verbal communication skills
●Agile training
●CRM
●Business Process Model
●Sales experience
●Python knowledge
●Proficient computer skills (Microsoft Word, Excel, Powerpoint, and Google Sheets)
●Proactively support internal customers by independently handling all assigned administrative duties and taking direction from and balancing the needs of multiple staff members.
●Life insurance
●Knowledge of contact center management tools, processes, procedures, and performance metrics with the ability to innovate and improve as needed
●Strong and effective written and verbal communication skills with the ability to tailor your message to my audience
●Develop PowerPoint presentations and other graphic presentations; type various correspondences both in own signature and in manager’s signature.
●Provide general office administrative services.
●Knowledge and ability to create graphs and spreadsheets
●Builds relationships and seeks to understand what motivates individuals
●Demonstrates passion for technology and the ability to coach to technical concepts
●Leads a standard for high-quality work by consistently meeting and exceeding performance goals
●Experience with leveraging technology to create team cohesiveness and build rapport
●Experience within a team as a Lead Person/Manager / Duties and Responsibilities
●Strong interpersonal and communication skills, both written and verbal
●Professional troubleshooting experience
●Technical ability in various areas such as hardware and software, operating systems and basic computer
Education
High School Diploma
Hartsville High School Hartsville, SC
August 2013- May 2017
Bachelors Arts Business Administration
Morris College Sumter, S.C.
August 2017- May 2022
Experience
3/2021-1/2022 Concentrix
Technical Support Representative
●Proficiency with MAC and IOS computers
●Excellent oral communication skills
●Detail oriented in order to keep detailed notes on tickets
●Ability to diagnose and resolve basic computer technical issues
●Manage Help Desk tickets in a timely manner
●Respond to customer issues via phone, email and computer chat
●Provide customer assistance
●Document customer interactions
10/2019-5/2020 Fiber Industries LLC Darlington, S.C.
Fiber Balor Operator
●Run fiber reclaim picker / baler machine.
●Cleaning duties are assigned.
●Follow all general plant safety rules.
●Conform to all Quality/Safety requirements and procedures.
●Keep a clean and orderly workplace.
●Perform other duties as assigned by the department supervisor.
●Initiate action to prevent the occurrence of any non-conformities related to product, process and the system.
03/2020-03/2021 UBI Telesales (Lincoln Heritage) Sumter,S.C. Life Insurance Agent
●Calculated premiums and established payment methods for sales.
●Licensed in three states: SC, Virginia, Delaware
●Finalized sales and collected necessary deposits.
●Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
●Handled high call volume of inbound/outbound calls in the range of 100+ calls a day.
●Worked warm leads to customers who were interested
●Qualified customers with some kind of life insurance
●Followed a ‘call’ script
●Recorded customer information for security purposes
●Listened to live calls being made
08/2018-08/2019 QVC Florence, S.C.
Material Handler
●Load packages in an organized and timely manner.
●Properly read and Identify Labels and Numbers.
●Operate scanners.
●Maintained a clean area
● kept supplies stocked and organized.
06/2016 – 08/2018 Citi Trends Distribution Center Darlington, S.C.
Material Handler
●Scan case labels and identify where to put merchandise (and how many) using lights
●Appropriately turn off lights and make adjustments for quantity differences
●When carton is full, push off, get new carton and attach shipping label onto the new carton (must scan close of box and open of new box into system correctly)
●Must be quick, accurate and pay attention to details
●Accurately counts and opens cartons and unpacks merchandise
●Sorts merchandise into appropriate shipping bundles as directed by allocation
●Counts merchandise by SKU/UPC
●Attaches price tickets to merchandise according to company ticketing standards
●Returns merchandise to correct boxes and pushes boxes off of line when ready
●Unloads inbound trucks, sorting cartons by purchase order (P.O.) number
●Load cartons on receiving line sorting them by color and/or style as required
●Pushes freight from one department to another on the conveyor
●Seals filled cartons on the pack line
12/2013 – 01/2015 CAROLINA QUALITEE Hartsville, S.C.
Production Manager
●Provide customer service
●Collect Money
●Heat press Operator
●CAD cut vinyl printing
●Embroidery machine operator
●Direct to garment (DTG) technique
●Automatic screen printing
●Manual screen printing
●Cashiering
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