DeMairius Cosom

adrhf0@r.postjobfree.com

Morris College

843-***-****

https://www.linkedin.com/in/demairius-cosom-1262b7192

Objective

Recent college graduate with knowledge of research techniques and analytical methods, excellent presentation and report writing skills with willingness to learn and support business operations. Coming with goal-oriented mindset and the ability to work effectively in a team-oriented environment, as well as great interpersonal communication skills to relate with team mates and others.

Inspection/ Quality Accomplishments

●Good written and verbal communication skills

●Agile training

●CRM

●Business Process Model

●Sales experience

●Python knowledge

●Proficient computer skills (Microsoft Word, Excel, Powerpoint, and Google Sheets)

●Proactively support internal customers by independently handling all assigned administrative duties and taking direction from and balancing the needs of multiple staff members.

●Life insurance

●Knowledge of contact center management tools, processes, procedures, and performance metrics with the ability to innovate and improve as needed

●Strong and effective written and verbal communication skills with the ability to tailor your message to my audience

●Develop PowerPoint presentations and other graphic presentations; type various correspondences both in own signature and in manager’s signature.

●Provide general office administrative services.

●Knowledge and ability to create graphs and spreadsheets

●Builds relationships and seeks to understand what motivates individuals

●Demonstrates passion for technology and the ability to coach to technical concepts

●Leads a standard for high-quality work by consistently meeting and exceeding performance goals

●Experience with leveraging technology to create team cohesiveness and build rapport

●Experience within a team as a Lead Person/Manager / Duties and Responsibilities

●Strong interpersonal and communication skills, both written and verbal

●Professional troubleshooting experience

●Technical ability in various areas such as hardware and software, operating systems and basic computer

Education

High School Diploma

Hartsville High School Hartsville, SC

August 2013- May 2017

Bachelors Arts Business Administration

Morris College Sumter, S.C.

August 2017- May 2022

Experience

3/2021-1/2022 Concentrix

Technical Support Representative

●Proficiency with MAC and IOS computers

●Excellent oral communication skills

●Detail oriented in order to keep detailed notes on tickets

●Ability to diagnose and resolve basic computer technical issues

●Manage Help Desk tickets in a timely manner

●Respond to customer issues via phone, email and computer chat

●Provide customer assistance

●Document customer interactions

10/2019-5/2020 Fiber Industries LLC Darlington, S.C.

Fiber Balor Operator

●Run fiber reclaim picker / baler machine.

●Cleaning duties are assigned.

●Follow all general plant safety rules.

●Conform to all Quality/Safety requirements and procedures.

●Keep a clean and orderly workplace.

●Perform other duties as assigned by the department supervisor.

●Initiate action to prevent the occurrence of any non-conformities related to product, process and the system.

03/2020-03/2021 UBI Telesales (Lincoln Heritage) Sumter,S.C. Life Insurance Agent

●Calculated premiums and established payment methods for sales.

●Licensed in three states: SC, Virginia, Delaware

●Finalized sales and collected necessary deposits.

●Modeled exceptional customer service skills and appropriate diagnostic sales techniques.

●Handled high call volume of inbound/outbound calls in the range of 100+ calls a day.

●Worked warm leads to customers who were interested

●Qualified customers with some kind of life insurance

●Followed a ‘call’ script

●Recorded customer information for security purposes

●Listened to live calls being made

08/2018-08/2019 QVC Florence, S.C.

Material Handler

●Load packages in an organized and timely manner.

●Properly read and Identify Labels and Numbers.

●Operate scanners.

●Maintained a clean area

● kept supplies stocked and organized.

06/2016 – 08/2018 Citi Trends Distribution Center Darlington, S.C.

Material Handler

●Scan case labels and identify where to put merchandise (and how many) using lights

●Appropriately turn off lights and make adjustments for quantity differences

●When carton is full, push off, get new carton and attach shipping label onto the new carton (must scan close of box and open of new box into system correctly)

●Must be quick, accurate and pay attention to details

●Accurately counts and opens cartons and unpacks merchandise

●Sorts merchandise into appropriate shipping bundles as directed by allocation

●Counts merchandise by SKU/UPC

●Attaches price tickets to merchandise according to company ticketing standards

●Returns merchandise to correct boxes and pushes boxes off of line when ready

●Unloads inbound trucks, sorting cartons by purchase order (P.O.) number

●Load cartons on receiving line sorting them by color and/or style as required

●Pushes freight from one department to another on the conveyor

●Seals filled cartons on the pack line

12/2013 – 01/2015 CAROLINA QUALITEE Hartsville, S.C.

Production Manager

●Provide customer service

●Collect Money

●Heat press Operator

●CAD cut vinyl printing

●Embroidery machine operator

●Direct to garment (DTG) technique

●Automatic screen printing

●Manual screen printing

●Cashiering

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