Medical Assistant Customer Service

Haley Gainey

CAREER OBJECTIVE

Hard-working professional with 30.5+ years of experience and a proven knowledge of medical and clinical services, office management, and staff training and development. Aiming to leverage my skills to successfully fill the open position at your company.

EXPERIENCE

WALMART, Hartsville, SC

Associate, Mar 2017 - Present

HARTSVILLE PRIMARY CARE, Hartsville, SC

Medical Office Manager, Jul 1990 - Jul 2016

EDUCATION

HARTSVILLE HIGH SCHOOL

Hartsville, SC

High School Diploma (May 1990)

ADDITIONAL SKILLS

REFERENCES

References available upon request

Hartsville, SC, 29550 * 843-***-**** * ********@*****.*** Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

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• Describe merchandise and explain use, operation, and care of merchandise to customers. Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.

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• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

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Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.

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Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

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Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

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• ICD-9 CPT Coding

• Medicare Filing

• Medicaid Filing

• Patient Scheduling

• Medical Assistant

• Computer Skills

• Accounts Payable/ Receivable

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