Customer Service Remote

Tඋ ඇൺ Fൺඋඅൾඒ

Cedar Park, TX *****

512-***-**** - *****.**********@*****.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Highly successful Franchise Owner with solid background in Luxury Travel operations. Directs business activities with proven expertise in strategic planning, marketing and staff leadership. Expert in driving consistent growth. Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals.

S අඅඌ

Originality and Creativity

Sales Promotion

Recruitment and Hiring

Administrative Management

Customer Service Management

Goal Setting

Wඈඋ H ඌඍඈඋඒ

03/2014 to Current Franchise Owner

InteleTravel/Synergy – Cedar Park, TX

Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.

Managed labor, inventory and overhead costs effectively to maintain business profitability.

Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

Put together realistic budgets based upon costs and fees for successfully operating business.

Ran business effectively to consistently achieve at least 85% of goal each year. Recruited and developed successful leadership staff to handle day-to-day business operations.

Oversaw payroll, business planning and marketing for franchise operations. 07/2007 to 06/2012 Recruiter

Evins Personnel Consultants – Austin, TX

Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.

Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.

Operated and maintained applicant tracking and candidate management systems. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.

Evaluated strengths and weaknesses of candidates through effective screening processes.

Facilitated new employee orientations to foster positive team attitude. 02/1999 to 04/2005 Dispatcher/Accounting Assistant Airtron Heating & Air Conditioning – Austin, TX

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Evaluated employee records and productivity to complete employee evaluations. Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns. Coached new hires on company processes while managing employees to achieve maximum production.

Sourced vendors for special project needs and negotiated contracts. Eൽඎർൺඍ ඈඇ

High School Diploma

Austin Community College - Austin, TX

Continuing education in Marketing

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