Michelle Holt

**** ********* **.

Grosse Ile,

MI 48138

936-***-****

adrhec@r.postjobfree.com

Summary:

Michelle Holt has over 21 years of highly varied and progressively responsible experience ranging from office management and organization to customer service, most recently with the Grosse Ile Bridge Company managing day to day office operations including bank deposits and toll tag payments. She is a hardworking, team focused employee, organized, reliable and computer literate, can work independently and is able to follow through to ensure the job gets done. She is flexible and willing to work on any project assigned and quick to volunteer to assist in other areas of company operations as well.

• Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.

• Excellent communication, interpersonal and organizational skills.

• Demonstrated accuracy, attention to detail and ability to work well in a team.

• Exemplary communication skills and dedication to patient, doctor, and employee satisfaction.

• Keen attention to detail and strong organization skills.

• Professional demeanor and appearance

• Bi-lingual, Spanish

Experience:

Grosse Ile Bridge Company Riverview, Mi

Office Assistant 7/20-Current

• Balanced toll attendant cash drawers on a daily basis

• Processed bank deposits

• Processed tag payments

• Scanned and filed documents

• Assisted customers with bridge pass accounts

• Issued bridge passes

• Answered phones

• Assisted office manager with different task

BANF Construction (Regina Bypass Design Build Project) Regina, SK Accounts Payable Administrator 11/17-9/18

• Accounts payable and expense claim review, coding, and processing.

• General Administration.

• Document Management Support.

• Office and facility management support.

• Organization and support for special events.

Coyote Valley RV Resort San Jose, CA

Office Manager 9/13-1/17

• Managed 127 RV sites, Convenient Store, Clubhouse, and 6 office employees.

• Prepared staff work schedules, ordered store supplies, and prepared clubhouse for events.

• Scheduled reservations and coordinated available sites.

• Deposited daily revenues and assisted accountant with report issues.

• Communicated daily with guests and maintenance employees on site issues.

• Received and organized daily mail and package deliveries. The David Law Firm Woodlands, TX

Medical Administrative Asst. 10/11-9/13

• Filed medical records and charts for attorney review.

• Entered data into the client file.

• Coordinated client documents between client, hospital and attorney.

• Requested X-Rays/Medical Records from the hospitals for asbestos case.

• General administrative assistant duties.

Children’s Lighthouse Cinco Ranch Katy, TX

Teacher Assistant 11/10-5/11

• Reinforce lessons presented by teachers reviewing material with students one- on-one or in small groups.

• Enforce school and class rules to help students develop proper behaviors.

• Help teachers with record keeping, such as tracking attendance and grades. First Convenience Bank El Campo, TX

Personal Banker II 09/09 – 07/10

• Provide prompt, efficient, and friendly services to customers, involving receipt and payment of cash, and recognize customer needs with suggestions appropriate to the bank’s services.

• Follow established policies in accordance with the bank and the supervisor’s direction.

• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations.

• Receive cash and checks for deposit, verify amounts, and looks for check endorsements.

• Enter transactions into computer and issue customer receipts. Sells and prepares money orders, cashier checks, bank-to-bank wires, savings bonds, travelers’ checks, and certificates of deposit.

• Accountable for the personal achievement of monthly new account production as assigned by upper management.

Victoria Women’s Clinic Victoria, TX

Receptionist 11/08 – 9/09

• Answer a multi-line phone, route calls, take messages and schedule appointments

• Confirm all patient appointments 24-48 hours prior to scheduled times

• Ensure all medical charts are pulled for upcoming appointments and that all necessary chart preparation is complete

• File all medical charts at the end of the business day

• Check in and check out patients for appointments

• Other administrative duties as needed

Raphael Emanuel, MD Palacios, TX

Medical Office Manager 1/07 – 11/08

• Oversee and supports day-to-day office activities

• Coordinate and supervise the admitting, patient billing, cashiering, credit and collection, and data entry processes.

• Constantly assessed patient flow, wait times, and schedules.

• Facilitated and assured top quality communication among patients, doctors, and employees.

• Assisted in office audits to include practices, documentation, and processes to assure adherence to company policies and procedures, including but not limited to; auditing patient charts, monitoring interactions with patients, quality- controlling various accounting reports, etc.

• Performed administrative tasks required by the business, e.g. bank deposits, processes invoices, reports, etc.

Rainbow Land Day Care Palacios, TX

Day Care Attendant 6/05 – 1/07

• Assisted nursery in daily, routine activities.

• Coordinated activities for the attendees

• Promoted a hands-on learning environment

• Prepared nutritional meals when required.

Wal-Mart Wharton, TX

Department Coordinator 11/03 – 5/05

• Accountable for fostering a sales culture to enhance Customer Service and Store Profitability.

• Processed all department sales transactions, drawer, and merchandise count.

• Developed and managed departmental scheduling of staff.

• Monitored, managed, and ordered inventory for the respective department. New First National Bank Wharton, TX

Personal Banker 4/02 – 5/03

• Executed integrated sales, relationship, and credit strategies that were aligned with the Financial Center business plan to achieve desired revenue and service hurdles.

• Interfaced with Commercial Business, Insurance, and Investment partners to ensure ongoing communication with regard to existing and future customer needs.

• Analyzed trends in both local/niche market and customer profiles to identify potential sales opportunities.

• Supported sales/service activities within the Financial Center by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.

• Achieved personal production goals by expanding existing relationships and acquiring new business, utilizing effective calling techniques, and leveraging bank products and services.

• Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

• Resolved customer complaints/issues promptly and effectively.

• Established and maintain key relationships and business contacts within the community and targeted industry segments to create opportunities for growth.

• Provided ongoing coaching to Tellers to effectively identify referral opportunities. Washington Mutual Wharton, TX

Bank Teller 1/00 – 4/02

• Processed all transactions, including, but not limited to, deposits, withdrawals payments and inquires, adhering to policy and procedures of retail banking.

• Provided high quality customer service by greeting customers, using the customer’s name during the transaction and efficiently and accurately processing transactions.

• Responsible for informing customers about available banking services and products, while referring them to front office staff when appropriate.

• Processed applications for the purchase of savings bonds, the sale of cashier’s checks and traveler’s checks in accordance with established policies.

• Counted/verified funds as required by established policy when paying out cash to customers and when buying/selling cash to/from another teller.

• Secured all applicable cash records and all other transaction records, supplies, and computer equipment at the end of the workday.

• Efficiently and courteously processed transactions to meet established transaction volume goals.

• Responsible for balancing cash drawers each day in accordance with established policies.

Education:

Wharton High School Wharton, TX

High School Diploma

References:

Available by request

Letter of Recommendation:

Contact this candidate