Kimberly Bertrand

**** ******** ** *******, **

adrheb@r.postjobfree.com (832) 279- 6532

OBJECTIVE

To obtain employment in a progressive environment as a catastrophic and or daily claims insurance adjuster that will allow me to utilize my extensive knowledge of insurance and customer service skill set to investigate, negotiate, evaluate, and settle assigned claims. This will enable me to integrate and contribute my dedicated experience and skills with the company, by maintaining professionalism, disci- pline, and diversification. I’m effective in organization and possess great communication skills necessary for frequent interchangeable interaction with colleagues, clients, customers and legal counsel. Focused on achieving exceptional results and strive to improve process efficiencies. Ability to establish and maintain effective relationships with employees, clients, carriers, colleagues, and management. Proven ability to plan, prioritize and utilize time management skills to effectively meet upcoming deadlines. Always looking at ways to increase knowledge and improve skills while providing effective quality care and ensuring a safe environment. AREAS OF EXPERTISE INCLUDE:

• Leadership • Xactimate 28/ X1 • Cisco Services

• Management

• Data Analysis

• Quick Books

• Problem Solving

• Data Entry

• Training and Development

• Policy Implementation

• Client Database

• Record Keeping

• Independent Worker

• Organization / Communication

• Microsoft Office Suite

• AutoCAD

• Interact and communicate effective

QUALIFICATIONS

Results-oriented, high-energy, hands-on leader, with a successful record of accomplishments in managing claims process operations, property claims metrics, training, and communication transmission. Experience in managing a span of contractors/operators with varied levels of experience and performance capabilities. Years of management, Xactimate, and field/inside property claims pro- cesses, training, quality assurance, and exceptional customer service with focus on completing high quality claims handling outcome. Highly motivated self-starter with an extensive track record of aligning organizations to achieve company objectives. Exceptional mentor and coach who consistently drives teams to top rankings through motivation, coaching and accountability. PROFESSIONAL WORK HISTORY

PD/Total Loss Adjuster

1

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Source Adjuster Firm Houston, Tx September 2019 – Present

• Handle high quantities of BI / PD claims daily (well versed with AUTO/BI claims).

• Work closely with policy holder, claimant and select service to ensure a great customer service experience.

• Determine liability in motor vehicle accidents.

• Worked property desk claims completing extremely high claim volumes daily during catastrophe season.

• Worked Total Loss (Mitchell survey, NADA survey). Determine damages (flood, hail. man-made) and vehicle value.

• Experienced at Setting up rental services and appointments for estimators.

• Successfully defuse attorney and claimant issues.

• Practice great customer service skills daily with policyholders and attorneys.

• Prompt for daily work assignments.

• Very well organized and detailed, great problem solver and diffuser.

• Knowledgeable in TWIA claims (coastal).

• Professional with the client, staff, and the claimants.

• Knowledgeable in Flood claims process.

• Willing to travel on very short notice.

• Very well versed in Insurance Terminology and Verbiage.

• Corresponds well with legal counsel, determine what the insurance company will pay out.

• Able to take recorded statements, interview parties involved and report to management if needed.

• Evaluate all data such as hospital bills, police reports collected, and other important documents.

• Negotiate settlements and authorize payments.

• Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time).

• Experienced in reimbursement tracking, skip trace, research, and resolve customer.

• Examine flood claims on location and completed file review to settle claim.

• Proficient in requesting street camera recordings (per guidelines of the company).

• Proficient in X1 (Xactimate 28) XA and Symbility Sales & Service Representative

Aetna Health Insurance Sugarland, Tx July 2013- November 2019

• Maintaining a supportive roll to the Aetna Sales Team.

• Serving as a liaison between the Broker and the Group Enrollment Access, NBIDS, Customer Service inquiries, Implementation Mtg. Scheduling, Presentation Binders, RR Donnelley Kit Ordering, EZ & EEnrollment Access requests, Mail Distribution of Requested Documents, Early Warning Reporting, Salesforce System Updates and all other duties required within the scope of your job by your supervisor. Food Service Secretary

North Forest ISD Food Service Department Houston, Tx August 2018- June 2013

• Cash Reporting.

• Bank Deposits.

• Finance Plus Ordering, State Reporting, TDA Provision 2, daily attendance records, Inventory Systems, Memberships/Attendance Documenting, Menus, Meal Components, Reimbursable Meal Requirements.

• Sanitation, Breakfast in the Classroom, Snack Reporting, Variances, Commodities, Payroll, Correspondences, transfers, inventory, invoices/payments.

Correction Officer

Harris County CSC Department Houston, Tx February 2010- July 2010

• Observe, facilitate and document.

• Ensure that all the policies and procedures of the peer driven facility are, and requirements of the residents are enforced at all times.

In School Suspension Supervisor

NSSH Galena Park ISD Houston, Tx September 2009- June 2010

• Document attendance, assist with assignments, communicate with teachers and AP the student needs.

• Ensure all rules are followed and that all violation are documented for discipline assignment. Detention Officer

Harris County Juvenile Probation Houston, Tx November 2007-September 2008

• Inmate group, observe physical activity period, enforce facility rules,visitation an medication escort, relay grievance/medical requests and phone documents for observation.

Case Manager

Cornell Companies. Inc Houston, Tx November 2007-September 2008

• Approve and deny resident activity locations.

• Maintain confidential files and Probation/Parole stipulation compliance.

• Weekly meeting with residents and parole officers. Prepare and verify pass requests for approval by parole officer. Submit and verify parole plans.

Payroll Administrative Assistance

Cornell Companies. Inc Houston, Tx May 001-November 2007

• Kronos/Lawson/Citirix Payroll Systems and payment procedures for employees.

• Maintain personnel files, audit, assemble and disassemble personnel files.

• Time keeping and payroll distribution.

• Position control of hired and terminated employees.

• Employee confidential consultations and instruction to policy.

• New hire training and Benefits information and enrollment. Case Manager I Super Intense Supervision

Cornell Companies. Inc Houston, Tx May 2000- May 2001

• Dailey verification of resident’s location and documentation.

• Maintain confidential files and Probation/Parole stipulation compliance.

• Weekly meetings with residents and parole officers.

• Prepare weekly activity sheet for approval by parole officer. Case Manager I Sex Violators

Cornell Companies. Inc Houston, Tx September 99- May 2000

• Maintain documentation of resident’s attendance in Sex Offender Therapy and Group, Sex Offender Registration and Identification.

• Dailey verification of resident’s location and documentation.

• Maintain confidential files and Probation/Parole stipulation compliance.

• Weekly meeting with residents and parole officers.

• Prepare weekly activity sheet for approval by parole officer. Case Manager I General Population

Cornell Companies. Inc Houston, Tx March 1999- September 1999

• Approve and deny resident activity locations.

• Maintain confidential files and Probation/Parole stipulation compliance.

• Weekly meeting with residents and parole officers.

• Prepare and verify pass requests for approval by parole officer. Submit and verify parole plans. Class Facilitator

Cornell Companies. Inc Houston, Tx November 1998- March 1999

• Facilitate groups.

• Signature verification completion sheets.

• Comply with TDCJ rules.

• Verify residents job activity.

• Inform resident of rules and regulation of the facility. Monitor I

Cornell Companies. Inc Houston, Tx May 1998- November 1998

• Maintain daily log of resident activities and unusual occurrences.

• Random locker and room searches.

• Resident head counts.

• Building walks, discharge pack-outs, cleaning assignments and R&R intake assistance. Certifications

Life Agent

TWIC

Education

North Shore High School Houston, Tx High School Diploma San Jacinto College North Houston, Tx Associate of Applied Science Criminal Justice References Available Upon Request

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