Customer Service Sales Associate

Fඅඈඋ Rඈൽඋ ඎൾඓ

**** ***** ***, **** ****, CA *****

530-***-**** - ************@********.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. S අඅඌ

Exceptional customer service

Multi-tasking strength

Computer proficient

Money handling abilities

Problem resolution

Cross-selling products and services

Relationship building

Self-motivated

Wඈඋ H ඌඍඈඋඒ

03/2016 to Current Sales Associate

Evans Furniture Galleries – Yuba City, United States Maintained organized, presentable merchandise to drive continuous sales. Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Processed product returns and assisted customers with other selections. Prepared merchandise for sales floor by pricing or tagging. 12/2015 to 03/2016 Waitress

Salsa Fresh Mexican Grill – Yuba City, CA

Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers. Maintained customer satisfaction with timely table check-ins to assess drink or other needs.

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Used cash registers and credit card machines to cash out customers, handling up to

$2500 in cash per event.

05/2015 to 11/2015 Bartender

Jalisco Bar And Grill – Yuba City, CA

Upsold daily specials and beverage promotions to exceed daily sales goals. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Kept alcoholic beverages well-stocked and organized to meet expected demands. Took customer orders and capitalized on opportunities to sell special beverage and food options.

Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.

Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Closed out cash register with 100% accuracy and prepared cashier report. 10/2013 to 03/2015 Private Tutor

Learning Solutions Preschool – Sacramento, CA

Created learning and content strategies to meet needs of mentally and physically disabled students.

Monitored student progress and behavior.

Implemented behavior redirection methods to address problematic issues. Tutored special needs students in all academic areas. Used behavior modeling and specialized teaching techniques to share and reinforce social skills.

Evaluated and documented student progress and behavior, recommending tactics to improve tutoring effectiveness.

Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.

Worked with students in classrooms, small study areas or home environments to provide educational support.

01/2011 to 02/2013 Certified Tax Preparer

Giertych Financial Services – Live Oak, CA

Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.

Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.

Maintained complete records of client tax returns and supporting documentation in secured areas.

Prepared written responses or tax return amendments to resolve state and federal notices.

Facilitated communication between clients and tax authorities. Interpreted documents in Spanish and English.

Translated Legal documents from Spanish to English. Offered clients recommendations to reduce tax liabilities. Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.

Eൽඎർൺඍ ඈඇ

Human Services

Kaplan University - Online

01/2011 Tax Certification: Tax Preperation

C-Tec - Yuba City, CA

Criminalistics And Criminal Science

Yuba College - Marysville, CA

High School Diploma

Yuba City High School - Yuba City, CA

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