Service Delivery Manager

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• Proven expertise in executing disaster recovery plans and processes to enhance the smooth business continuance methods in the Infrastructure Environment of the company, while identifying highly critical operations and systems that causes any technical disruption.

• Strong exposure in implementing change management measures in IT operations by entailing effective mapping of business processes by studying the workflow to design solutions.

• Able to assist every aspect of disaster recovery function by developing effective strategies and creating a roadmap to the disaster recovery process.

• Extremely proficient Service-Now, TREP, SM9, DOM SAP & Conducted CAB, and ECAB meetings.

• Successfully coordinated with teams across Malaysia, USA, and Europe during quarterly disaster recovery testing process, as well as collaborated with project stakeholders and SME’s to understanding the business requirements and specifications for an end-to-end activity.

• Productively organized DR activities in coordination with the internal teams and provided status to the internal teams and the clients for any upcoming or ongoing DR exercise.

• Developed and maintained an overall framework of IT policies in organizations to empower business and people to ensure an effective disaster recovery coordination process.

• ISO Standards includes Communication of information relating to ISMS in the Organization. Contacting authorities and groups of interest in the area of ISMS. Coordinating the risk management process. Supervision and coordination of the Information Security Management System.

• IT consulting includes Analysing a company's IT system and infrastructure. Diagnosing IT system problems, inefficiencies, and weaknesses.

SKILLS SET

• Disaster Recovery Operation and Coordination

• Knowledge of Agile and ITIL Process

• Escalation and Incident Management

• Risk Identification and Analysis

• Analytical and Problem-Solving Skills

• Cyber Security (CompTIA Security+)

• Change Management and Coordination

• Business Continuity Planning Process

• Organizing DR Exercise and Activities

• Service Delivery and Status Reporting

• Written and Verbal Communication

• ISO27001 Standards

• IT Consulting

KEY ACHIEVEMENTS

• Achieved zero failure rates on consecutive disaster recovery tests in ICT India, all of which led and demonstrated to a strong and significant process improvements.

• Successfully handled a wide variety of activities in Cognizant that involved raising change tickets for DR Tests, coordinating the pre-test planning sessions & communications (for individual DRPs), and resolving the issues found in DR tests with proper documentation.

• Authored DR plans by updating the technical runbooks with service teams for new DRP’s to be developed, while ensuring that the DR services can be registered and delivered to customer on a timely basis.

• Documented and maintained the Annex E document and post-test report, as well as send the PTR for approvals to team lead and plan owner.

PROFESSIONAL EXPERIENCE

Wipro Limited India Pvt Ltd.Bengaluru, India

Techno Functional Consultant Band B3

(DR, BCP, Risk Management)

• Perform all departmental administrative activities, including staff meetings, attendance, monthly status reporting, budgeting, strategic planning, expense processing, documentation, and other activities, as assigned, in a timely manner.

• Develop recovery priorities, time lines, and strategy for proper sequence of recovery components.

• Educate and train IT members in practices of technology risk disaster recovery planning.

• Review existing and proposed plans for recoverability effectiveness and identify opportunities for improvement.

• Provide guidance to management in self-assessing their control environment. Accomplished and results-driven Industrial Management professional with 10 years of extensive experience in domains, including Disaster Recovery Process and operations, Business Continuity, Basic Agile process, ITIL Process, Service Delivery, and Change Management, Cyber Security (Risk and Compliance), ISO 27001 Standard. Phone : +486******** E-Mail:**********@*****.***

Mar2022–May 2022

SUKASH SUKUMARAN

Current City : Poland

• Conduct BIA for assigned Strategic Business Units (SBUs) and Shared Service Units (SSUs)

• Support the identification of Business Continuity related risks (internal / external), the assessment of their likelihood, as well as potential impacts and risk mitigation plans.

• Proactively identify and implement BCP program and process improvements. UST-Global India Pvt Ltd. Bengaluru, India

Disaster Recovery Analyst July 2020 – Feb 2022

(DR,BCP, ISO Standards and IT Consulting )

• Accountable for identifying the critical application list and performing a DR test on a bi-annual basis.

• Performing risk analysis in databases by analyzing each vulnerable point in the system, while directing activities required to control track and audit changes in the environment.

• Ensuring that risks are avoided while assisting in the development and implementation of the programs for maintaining the security and integrity of the company databases, information systems, and technology.

• Responsible for participating in risk management analysis.

• Assisting in the creation of business continuity contingency and disaster recovery plans.

• Documenting all problems and their actions, as well as maintaining a database of disaster recovery strategies.

• Planning and implementing Integrated Simulator DR activities quarterly, as well as support stakeholders when Disaster Recovery Plans are invoked during a disaster.

• ISO Standards includes Communication of information relating to ISMS in the Organization.

• Contacting authorities and groups of interest in the area of ISMS.

• Coordinating the risk management process.

• Supervision and coordination of the Information Security Management System.

• IT consulting includes planning a timeline for completion of projects.

• Understanding a client's business needs.

• Implementing a technological solution to meet business needs.

• Analysing and determining security threats.

• Providing advice on technology best practices.

• Collaborating with the technical in-house team to ensure familiarity with technology.

• Training staff to use the new IT system.

• Monitoring the success of IT solutions.

• Producing detailed reports on the efficacy of the technology T-Systems ICT India Pvt Ltd. Bengaluru, India

Disaster Recovery and Change Coordinator January 2019 – June 2020

• Directed all activities required to control track and audit changes in the environment, as well as reported about disaster activities to the upper management.

• Developed actionable deliverables for communication plan, sponsor roadmap, coaching plan, training plan, the resistance management plan for all the DRP’s during the time of invocation.

• Generated change tickets for all the disaster recovery plans for ISD and Standalone test, as well as reported about the overall changes created for a particular DRP plan, including Normal changes, Expedited changes and Fast track

(emergency changes).

• Collaborated with the central change team to get approval of the business and IT sign-off tasks.

• Organized with the approval of all the changes during the ISD test.

• Managed complex changes and incorporated them by using the change management process.

• Productively handled the review Change Schedule (CS) for conflicts.

• Liaised with the Business Continuity Management to ensure that the disaster recovery plans the drive DR strategy.

• Organized recovery-planning processes to fully engage stakeholders and identify recovery objectives, priorities, resources, capabilities, and recovery capacity process.

• Established and implemented the Integrated Simulator DR activities on a quarterly basis and supported the stakeholders when disaster recovery plans were supposed to be involved.

• Maintained quality assurance of disaster recovery plans, test plans, post-test reports, and other DR related documents provided by the delivery units or by the project team.

• Coordinated within team resources to support the demand of all DR related activities as required by the DR team lead, and new business coming from the DR Delivery Manager.

• Programmed and prepared major DR test, including complex ad-hoc tests, onboarding/re-onboarding tests for services, and ISD testing scope and getting agreement on test dates with the customer.

• Managed escalation with customers and internal units to ensure services are delivered as adequately. Cognizant Technology Solutions India Pvt Ltd. Bengaluru, India ~ June 2012 – December 2018 Disaster Recovery Coordinator June 2015 – December 2018

(DR, BCP, ISO Standards )

• Worked towards scheduling and prepared the individual annual test scope, including getting agreement on test dates with the customer.

• Changed reports for audits on daily, weekly, and monthly basis, as well as sent the report to the management.

• Engaged in recording and closing the problem logs whenever required.

• Created the change tickets basis client dashboards for different deployments for all disaster recovery plans.

• Introduced an implementation task in the change ticket for the date of deployment and worked with various teams to collate the mismatched data.

• Administered E-CAB call hosting and joining, and initialized the need of creating the emergency change that productively impacts the business.

• Tracked the post implementation issues and acted as an escalation gate for the same

• Coordinated closely with the internal teams and clients to provide data before the date of the DR Activity.

• Collaborating with the technical in-house team to ensure familiarity with technology.

• Training staff to use the new IT system.

• Monitoring the success of IT solutions.

• Producing detailed reports on the efficacy of the technology. Change Manager June 2012 – June 2015

• Planned and implemented all schedules within the service department.

• Managed the effectiveness of change management plans by evaluating the scope for improvement, as well as enhanced satisfaction through the implementation of SLAs.

• Managed all activities, including new business planning, organized lead Change Advisory Board (CAB) meetings, and rescheduled changes.

• Administered staff seconded to projects from diverse areas of the department and client base, while ensuring continued personal and professional development, as and when required.

• Effectively managed client relationships by identifying, escalating, and resolving risks that could impact change management initiatives.

• Accomplished risk and impact analysis and provided advice to the management/client on the options and consequences regarding the schedules of change.

• Established active and progressive working relationships with all members of the resolver teams, while ensuring all new business and alterations to existing business go through the processes. EDUCATION

2011 Master of Science in Information Technology Bharathiyar University Coimbatore /Sri Krishna Arts and Science, Coimbatore, Tamilnadu, India

2007 Bachelor of Science in Computer Technology Anna University Chennai/Sri Krishna College of Engineering and Technology, Coimbatore, Tamilnadu,, India PROFESSIONAL CERTIFICATIONS

Secured ITIL Foundation Certified associate (Certificate No: 5659840.20524197), 2015 Cognizant Certified Professional in ITIL V3 Certification, 2013 Cognizant Certified Professional in Six Sigma Yellow Belt, 2013 EC-Council Disaster Recovery Professional V3, 2021 TECHNICAL SKILLS

Windows XP and Windows 7/8/10

MS-Office: Word; Excel; PowerPoint; Outlook

Tools: BMC Remedy; Service-now; SM9; Collective; T-REP; DOM-SAP; Maintcal (Mainframe Tool) PERSONAL DETAILS

17thDecember,1986

Present Address:

Indian National holding D Type employment visa legal to work in poland 12, Dionizosa street, Apartment no 35,Winnica Warszawa poland DOB

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