Data Entry Customer Service

Erika Torres

Phoenix, Arizona – 623-***-****– Email: *****.**********@******.***

Professional Summary

A hardworking Bi-lingual Human Resource Associate with over 10 years of proven success in onboarding and training company team members, while effectively working with all levels of management, other departments, and external vendors. Strong proficiencies in team building, communication and presentation, and with time management. Follows compliance and pre-employment requirements when processing new hires and is often responsible for taking corrective actions, when necessary. Proficient in all payroll duties. Detail-oriented, able to multi-task, and meet deadlines. Demonstrates

Relevant Proficiencies

SharePoint

PeopleSoft

Hire Automation

ADP

E-Screen

I-9 Service Center

Skill Survey

Wand Pro-Unlimited

InfoPath

First Advantage

Sterling

A-Check

The Work Number/Equifax

Kronos

Microsoft Office Suite

Red Prairie

Ulti-Pro

HireRight

Professional Experience

Delta Apparel- Phoenix, AZ

HR Manager July 2020 – Present

Process bi-weekly payroll

Support departments in the development and delivery of strategic HR plans to fit with the overall business direction

Plan, monitor, and appraise HR activities by scheduling management conferences with employees, hearing and resolving employee grievances, training managers to coach and discipline employees, and counseling employees and supervisors

Investigate employee issues, conflicts and brings them to resolution

Ensure legal compliance by monitoring and implementing applicable HR federal and state requirements, conducting investigations, and maintaining records

Manage the staffing process, including recruiting, interviewing, hiring and onboarding

Maintain and enhance employee benefits programs, including compensation, health insurance, expenses, vacation, and other personnel packages

Maintain employee records

Lead employee recreation and recognition program

Participate in disciplinary and termination meetings

Manages staff leaves an ensure compliance with policy and leave laws (FMLA)

McLane Food Services – Phoenix, AZ July 2019 – July 2020

Human Resources Associate

Represents the company as the point of contact for HR

Responds to all employee and management inquiries

Coordinates the hiring and onboarding processes

Dispositions applications properly within the applicant tracking system

Helps with recruiting efforts and conducts interviews, when needed

Conducts new hire orientations and distributes pre-employment and onboarding paperwork

Maintains the employee files, using a high level of confidentiality

Runs standard reports from a variety of systems

Processes benefit letters, payments, leaves of absences, workers compensation, and unemployment claims

Collects and processes working hours and employment expenses for each employee

Tracks down missing hours and issues the employee paychecks, for every pay period

Sorts through and organizes the checks, while verifying that all paychecks have been received

GEODIS Logistics – Phoenix, AZ August 2018 – July 2019

Human Resources Coordinator

Coordinated hiring and onboarding processes, utilizing an applicant tracking system

Was responsible for dispositioning applications, setting up interviews, creating offer letters, and running background checks

Conducted new hire orientations, while maintaining that an adequate supply of orientation materials was always available

Compiled together the orientation packets

Created and maintained employee files to established standards

Processed updates and changes in the HRIS

Responded to all employee and management inquiries

Processed standard reports from a variety of systems

Processed benefit letters and payments for employees that were on leaves of absences

Planned and executed employee events such as luncheons, picnics, celebrations, and engagement activities

Monitored temporary agency performance and compliance

Assisted in conducting employee investigations

Assisted in non- exempt recruiting and exempt recruiting through first level supervisory roles

Organized and executed job fairs for hiring

Aerotek Professional Services – Phoenix, AZ February 2015 – August 2017

Onboarding Associate

Established and implemented an onboarding process in the office

Organized and coordinated the scheduling of orientations for all contractors

Retrieved and organized information for individual employees and clients

Sorted and distributed incoming communication data, including faxes, letters and emails

Assisted in compliance and ran background checks

Completed all new unemployment claims and handled Workers Compensation

Assisted in tracking timesheets and helped with processing some payroll

Interacted in a professional and positive manner with staff, executives, clients, vendors and visitors, daily

Provided the Best World Class Customer Service

Oversaw the entire onboarding process for 20-60 new contractors per week

Processed audits, pre-employment paperwork/verifications, criminal background checks, drug screenings and I-9 verifications for 12 national clients at one given time

Regularly maintained 100% accuracy level of the HR Records, with impressive turnaround times

The New Beginnings LLC – Albuquerque, NM September 2012 – September 2014

Human Resources Assistant

Performed scheduling, collecting, and delivering of timesheets for customer satisfaction

Oversaw client budgets to ensure that they were accurately balanced and kept up-to-date

Maintained all state mandated trainings for every employee

Processed new hires and made sure that all contact, personal and health information were input into system

Performed reception duties (answering phones, making appointments, and data entry) and assisted with payroll

Accommodated the needs of, and often volunteered to help, the physically and intellectually disabled

Education

Chula Vista High School – Chula Vista, CA

High School Diploma

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