Customer Service Ashok

PROFILE

VAHTINLHING KIPGEN @ LHINGBOI

Email Id: *********@*****.***

Mobile No: 982*******/ 897-***-****

OBJECTIVES AND DETERMINATION:

Self - elevated having with a knowledge of the surrounding atmosphere, current affairs and general knowledges which is required being graduated and professional. Being experienced person, I have implementation and orientation skills to exceed expectations for so many of my competitors by far in this industry. I also have eagerness to learn a new things in future no matter what and how the situation it would be. I am totally dedicated and sacrifices to my work and never give up under pressure and tension, With knowing that there is no short cut way to success in life. I always believed in myself and confident for who I am and make myself trustworthy to my teammates by showing them in how I represents myself according to my work not by words. I really try my best to love and enjoy my work or job as it is my profession. Hard work with smart work is my principle and which I follow in all my ways and never involved or interfered to others which can effects my job or career in any of my work place. As I work hard to become multi talented and multi tasking, I also believed that I am apart of them. People can read me not my words rather by my works. Success is earning then owning not a gift, I work for it that’s how I achieved. Lastly, The one and most inspiring quotes in my work field, i,e “ It is often the darkest skies that we see the brightest stars” I never lose my hope, never give up, not standing in the middle of the road and have faith even though my ways seems uncertain. Beyond, I believed that I could find out how to walk in a brand new road. WORK EXPERIENCED:

1) Currently working in Pride Plaza Hotel, New Delhi Aerocity, as a Front Office Team Leader in all sub Departments,( Guest Relations, Telephone Operator/ Customer Service & Reception.) 2) Working as a Hospitality Associate at Radisson Blu Jaipur, from august 2014 - September 2014. 3) Working as a Tr. Housekeeping Room Attendant at Country Inn & Suites by Carlson Group Jaipur, from October 2014

- November 2014.

4) Working as a Tr. Guest Relation Associate) at Hotel Ashok Jaipur, from March 2014 - April 2014. 5) Working as a Tr. Hospitality Associate at Radisson Blu, New Delhi. ACHIEVEMENTS:

1) Received feedback in Trip Advisor.

2) Three times Nominated in Employee of the month. ROLES & RESPONSIBILITIES OF JOB:

1) Taking Briefing.

2) Maintaining Message Registers .

3) Maintaining Logbooks.

4) Maintaining all files and records.

5) Follow up of all calls and queries.

ON JOB TRAINING:

1) Attended in first hotel induction training 15 days. 2) Attended in fire and safety training.

3) Attended in grooming and personal development.

4) Attended in food handling and safety training.

5) Attended in first aid training.

6) Attended in Bomb threat Action Training.

7) Guest Complaints Handling and Service Recovery. 8) Service Excellent and Customer Service Module 1 to 6. 9) Prevention of Sexual Harassment (POSH) in work place or industry. 10) Attended in product inventory knowledge.

I attended in all the training session faithfully and sincerely on timely as the organization mended for all the staffs. EDUCATIONAL/ ACADEMIC BACKGROUND:

*Graduated in B.sc General, under Manipur University in the year 2015.

* Master of Travel and Tourism Management (MTTM) under IGNOU, 2017- 2019. PROFESSIONAL COURSE:

Diploma course in Hospitality & Tourism Management under India Tourism Development Corporation (ITDC) at Ashok Institute of Hospitality & Tourism Management (AIHM) Jaipur, Rajasthan, India. SKILLS:

Knowledge of opera.

Knowledge of IDS.

Knowledge of Cansys.

Knowledge of Geedesk.

Knowledge of Telephone soft skills.

Handling of EPBAX ( Electronic Private Automatic Branch Exchange).

Knowledge of vision.

Diploma (DTP) Course in Lemchang Computer Training Centre, Tuibong, CCpur, March 2009. MY STRENGTH:

1) Having tactful and confidential minded in my work circles. 2) Having excellent and smart communication skills. 3) Having dignity and patience.

4) Maintain punctuality and close the loop accurately. 5) Flexible and adaptable in all situations.

6) Follow and abide all the rules and regulations which the organization or industry has made or laid. 7) No false charges record during my career so far. 8) Bold Decision makers and possess leadership qualities. 9) One thing I would like to certain you is, I always do believe in myself even if others don’t. I hope this is my biggest strength in me’'.

HOBBIES:

1) Singing, Writing, Preaching, Watching Football & Playing Volleyball. LANGUAGES KNOWN:

* English & Hindi & Manipuri.

PERSONAL DETAILS:

Name: Vahtinlhing Kipgen @ Lhingboi Kipgen

Father's Name: Sutkhosei Kipgen @ S. Kipgen

Date of Birth: 31-march-1994

Address: Village K. Munpi, Chothe Munpi, Churachandpur District, Pin Code - 795128, Manipur.

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