Customer Service Representative

Mindy Charnoski's resume

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MInpy CHARNOSKI

***** * **** **, *******, AZ, 85022 + 480-***-**** + ***************@*****.***

Professional Summary

Competent and driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality

customer care and prompt resolution’s of complaints and issues.

Work History

Customer Service Associate - November, 2019 to April, 2021

Home Depot - Scottsdale, AZ

© Issued receipts and processed refunds, credits, or exchanges

© Handled over 60 calls per shift by signing up new customers, retrieving customer data, presenting relevant product information and cancelling

services.

Processed purchases and handled payment transactions using POS system.

Responded resourcefully to customer requests and concerns.

Executed multiple projects efficiently.

Educated customers on promotions to enhance sales.

Coordinated and tracked materials movements to and from customers by liaising with shipping companies.

Provided primary customer support to internal and external customers in fast-paced environment.

Operated in dynamic, high-volume environments to provide skilled assistance to more than numerous customers each day.

Worked with other customer support teams to develop consistent and equal high-quality levels of support.

Handled over 60 calls per shift by signing up new customers, retrieving customer data, presenting relevant product information and cancelling

services.

Multi-Purpose Clerk - September, 2009 to October, 2019

Safeway - Scottsdale, AZ

© Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Received and routed business correspondence to correct departments and staff members.

Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Recognized issues prior to escalation and applied different tec for effective resolution.

Customer Service Representative - November, 2021 to May, 2022

Consumer Cellular North Phoenix Office - Phoenix, AZ

Used a consultative sales approach to understand customer needs and make relevant recommendations.

Provided a superior customer experience in order to build a loyal customer base.

Answered customer calls promptly to avoid long wait times on hold.

Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

Skills

© Effective team player © Flexible scheduling

e Excellent multi-tasker @ Multi-Task Management

© Adaptive team player © Inbound and outbound calling

Education

High School - 1998

Trevor G. Browne High School - Phoenix, AZ

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