Fort Hays Account Representative
Resume:
Kahn Powell
St Paul Mn ***06
**********@*****.***
OBJECTIVE
To bring maximum performance to the workplace, and stand as a role model for professionalism in the employment arena. To use my motivational skills, leadership qualities, and ability to connect with people that demand ethical practices and loyalty to human kind in the corporate setting and local workplace to promote a positive and productive work environment.
EXPERIENCE Education
Fort Hays State University.
September 1992-July 1997_
B.S. Degree: Sociology
Varsity Athletics
Driver, Million Miles Services, Minn, MN September 2021-Current
Freight delivery
Manage Dock load in and out
DOT certification
Assistant Account Manager, Riviera Finance, TX, April 2021-June 2021
●Prep invoice for funding
●Inbound outbound Collections
●Trainer
Account Representative, Pace Financial, TN, June 2021-July 2021
●Inbound Outbound collections
Account Representative, Gurstel Law firm P.C, MN, Sept 2017-jan 2021
●Inbound outbound call center
●With Goal of 110,000 monthly
●Achieve Goal every Month
●Negotiate resolution of unpaid debt, bank levy and Employer garn, Property liens
Account Representative, Security Auto loans, Aug 2016-sept 2017
●Account receivables
●Pmnts and arrangement
●Repossession
Driver, Two Men and A Truck, MN, july 2014- June 2016
•professional moving company
•Driver/lead
•Certified DOT
Account Representative, Central Portfolio Control, MN, Feb 2013-July 2014
●Inbound outbound call center
●With Goal of 30,000.00 monthly (Hit 25,000 + per mo
Account Representative, BCR, Eden Prairie, MN, May 2009-July 2011
Inbound outbound call center
With Goal of 30,000.00 monthly (Hit 40,000.00 + per mo)
Negotiate resolution of unpaid debt
Supervisor/Trainer, Pinnacle Financial Group, Edina, MN, October 2008-April 2009
Managed staff of 14 collectors with goals of $200,000.00 in total fees.
Managed four (4) Fortune 500 company portfolios.
Obtained client goals 4 out of 6 months.
Performed monthly unit audits on each collector to insure quality assurance.
Performed monthly phone monitoring on each collector to insure quality assurance.
Performed monthly teleconferences with each portfolio client to provide current totals and projections for the month.
Managed team schedule and documented attendance for reporting to Human Resources.
Handled escalated and or complaint calls.
Handled disputes between collectors to maintain esprit de corp.
Performed unit changes for individual collectors.
Required and oversaw weekly training sessions with collectors to provide updates on new company policies or procedures and FDCPA policies.
Negotiated payoffs and settlements to ensure acceptable resolution for client.
Motivated and assisted collectors in reaching their monthly goals.
Performed hands on training side by side training with collectors to assist in the development of new collectors.
Trained new hires on FDCPA policies, All 50 State Collection Laws, and company policies and procedures.
Maintained my own personal unit with 350 plus accounts with a $14,000.00 monthly fee projection.
Account Representative, Pinnacle Financial Group, Edina, MN, January 2008-Oct 2008
Managed 200-250 personal accounts with goals of $6,500.00 in fee projection.
● Managed personal accounts with up to $40,000.00 outstanding balance for collection.
Provided customer service and account resolution.
Collected funds and negotiated acceptable resolution for client and company.
Collections Supervisor, Receivables Management Solutions, West St. Paul, MN
October 2007-December 2007
Supervised up to 14 team members with $140,000.00 gross monthly projection.
Monitored in-bound and out-bound calls of individual team members.
Trained collectors in collection, negotiation, and settlement techniques.
Submitted collection team totals to company.
Prepared collection total reports of team for submission to company.
Prepared monthly team projection reports.
Distributed monthly goals to individual team members.
Resolved customer disputes.
Resolved internal team member disputes.
Ran weekly run rates.
Negotiated acceptable resolutions of accounts for client and company.
Account Representative, Receivables Management Solutions, West St. Paul, MN
June 2007-September 2007
● Managed personal accounts with goals of $25,000 or more a month.
Collected funds and negotiated acceptable resolution for client and company.
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