Diani Hernandez

Customer Service Specialist

Orlando, FL 32808

adrhaw@r.postjobfree.com

+1-407-***-****

Authorized to work in the US for any employer

Work Experience

Uber Eats Driver

Uber Drivers - Orlando, FL

July 2021 to Present

• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.

• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct,

and the customer is satisfied.

• Providing excellent customer service, answering questions, and handling complaints from clients.

• Adhering to assigned routes and following time schedules.

• Abiding by all transportation laws and maintaining a safe driving record.

Server

Applebee's - Orlando, FL

February 2021 to December 2021

• Provide excellent customer services

• Greet customers within 1 minute and present drink menu suggestions

• Make suggestions based on their preferences

• Take and serve food/drinks orders

• Up-sell when appropriate

• Arrange table settings

• Keep tables clean and tidy at all times

• Deliver checks and collect payments

• Cooperate and communicate with all serving and kitchen staff

• Adhere to all relevant health department rules/regulations and all customer service guidelines

• Handled a high volume of customers regularly

Front Desk Receptionist

Solaris Healthcare

September 2019 to March 2021

• Taking temperatures with a thermal thermometer

• Complete COVID-19 screening questions with all individuals entering the building

• Ensuring all individuals entering the clinics are wearing masks or handing out masks as necessary

• Checked resident vital signs

• Provided patients/residents with care and companionship

• Documented all care

• Replaced linens, cleaned and sanitized rooms

• Greet all visitors to the nursing home, answering questions and guiding them to proper location

• Answer phones, take messages, and return phone calls

• Organize transportation for patients needed to keep appointments at outside facilities

• Perform clerical duties such as copying, faxing, emailing, etc.

• Sort and organize incoming mail on a daily basis

• Process paperwork for new residents, communicating with family, doctor, insurance company, etc.

• Train new Nursing Home Receptionists in all aspects of the job

Server

Brinker International Corp. / Chili's Grill & Bar Restaurant - Kissimmee, FL

January 2019 to February 2020

• Handled a high volume of customers regularly

• Took orders

• Checked on guests frequently

• Bussed tables

• Set up payments by POS

• Kept the restaurant clean and sanitary

• Welcomed customers as they arrived

Assistant Manager

Winn Dixie - Saint Cloud, FL

February 2018 to January 2020

• Manage daily operations of grocery store to meet store goals.

• Provide direction and guidance to grocery staffs in their assigned job duties.

• Follow and enforce store policies, security measures and customer service standards.

• Provide excellent customer services for sales growth.

• Develop positive shopping experience and ensure customer satisfaction.

• Evaluate performance of each staff and provide appropriate feedback.

• Perform inventory control to avoid over stock and low stock.

• Manage product storage and rotation activities to reduce spoilage and damages.

• Ensure that grocery shelves are maintained clean and organized.

• Ensure that shelves are loaded with fresh products all the times.

• Ensure that all products are properly tagged and labeled.

• Assist in recruiting and training new staff making sure they excel.

• Handling large amounts of cash, making deposits.

• Setup product displays in store entrance and other sections according to merchandising standards.

• Performed opening and closing responsibilities over 150 times having received the trust and confidence

from management.

Assistant Manager

Circle K - Merritt Island, FL

January 2016 to February 2018

• Oversaw day to day store operations alone for long periods

• Counted cash drawers and coordinated change orders for employees

• Trained new team members on company processes and procedures

• Stocked beer cooler overnight while store was open staying alert giving customers excellent service

and always having coffee and a fully stocked cooler in the morning

• Counseled, mentored and disciplined staff

• Reviewed and received inventory deliveries

• Managed store inventory stocking and ordering as needed

• Upselling deals making customers aware of ways to save

Education

High school diploma

Skills

• Heath and Safety Management

• Client Relationship Building

• POS System proficient

• Data entry

• Improving Customer Experience

• Complaint Resolution

• Interpersonal Skills

• Adaptability

• Delivery Driver Experience

• Assistant Manager Experience

• Merchandising

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