Customer Service Data Entry
Resume:
Diani Hernandez
Customer Service Specialist
Orlando, FL 32808
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Uber Eats Driver
Uber Drivers - Orlando, FL
July 2021 to Present
• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct,
and the customer is satisfied.
• Providing excellent customer service, answering questions, and handling complaints from clients.
• Adhering to assigned routes and following time schedules.
• Abiding by all transportation laws and maintaining a safe driving record.
Server
Applebee's - Orlando, FL
February 2021 to December 2021
• Provide excellent customer services
• Greet customers within 1 minute and present drink menu suggestions
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines
• Handled a high volume of customers regularly
Front Desk Receptionist
Solaris Healthcare
September 2019 to March 2021
• Taking temperatures with a thermal thermometer
• Complete COVID-19 screening questions with all individuals entering the building
• Ensuring all individuals entering the clinics are wearing masks or handing out masks as necessary
• Checked resident vital signs
• Provided patients/residents with care and companionship
• Documented all care
• Replaced linens, cleaned and sanitized rooms
• Greet all visitors to the nursing home, answering questions and guiding them to proper location
• Answer phones, take messages, and return phone calls
• Organize transportation for patients needed to keep appointments at outside facilities
• Perform clerical duties such as copying, faxing, emailing, etc.
• Sort and organize incoming mail on a daily basis
• Process paperwork for new residents, communicating with family, doctor, insurance company, etc.
• Train new Nursing Home Receptionists in all aspects of the job
Server
Brinker International Corp. / Chili's Grill & Bar Restaurant - Kissimmee, FL
January 2019 to February 2020
• Handled a high volume of customers regularly
• Took orders
• Checked on guests frequently
• Bussed tables
• Set up payments by POS
• Kept the restaurant clean and sanitary
• Welcomed customers as they arrived
Assistant Manager
Winn Dixie - Saint Cloud, FL
February 2018 to January 2020
• Manage daily operations of grocery store to meet store goals.
• Provide direction and guidance to grocery staffs in their assigned job duties.
• Follow and enforce store policies, security measures and customer service standards.
• Provide excellent customer services for sales growth.
• Develop positive shopping experience and ensure customer satisfaction.
• Evaluate performance of each staff and provide appropriate feedback.
• Perform inventory control to avoid over stock and low stock.
• Manage product storage and rotation activities to reduce spoilage and damages.
• Ensure that grocery shelves are maintained clean and organized.
• Ensure that shelves are loaded with fresh products all the times.
• Ensure that all products are properly tagged and labeled.
• Assist in recruiting and training new staff making sure they excel.
• Handling large amounts of cash, making deposits.
• Setup product displays in store entrance and other sections according to merchandising standards.
• Performed opening and closing responsibilities over 150 times having received the trust and confidence
from management.
Assistant Manager
Circle K - Merritt Island, FL
January 2016 to February 2018
• Oversaw day to day store operations alone for long periods
• Counted cash drawers and coordinated change orders for employees
• Trained new team members on company processes and procedures
• Stocked beer cooler overnight while store was open staying alert giving customers excellent service
and always having coffee and a fully stocked cooler in the morning
• Counseled, mentored and disciplined staff
• Reviewed and received inventory deliveries
• Managed store inventory stocking and ordering as needed
• Upselling deals making customers aware of ways to save
Education
High school diploma
Skills
• Heath and Safety Management
• Client Relationship Building
• POS System proficient
• Data entry
• Improving Customer Experience
• Complaint Resolution
• Interpersonal Skills
• Adaptability
• Delivery Driver Experience
• Assistant Manager Experience
• Merchandising
Contact this candidate