Front Desk Office Assistant
Resume:
Barbara Carter
Receptionist/customer service
Boiling Springs, SC 29316
*************@*****.***
Talented receptionist brings expert knowledge of office processes and standards developed over 20- year career.
Work Experience
Front Desk Receptionist/Office Assistant
JMT Express - Spartanburg, SC
January 2015 to Present
• Calculated Billings and posted charges to customer account
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Medical Receptionist
RETINA CONSULTANTS - Spartanburg, SC
March 2000 to July 2011
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Completed and filed financial documentation for accounting purposes.
• Managed multi-line phone system and pleasantly greeted patients.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Maintained current and accurate medical records for patient.
• Helped patients complete necessary medical forms and documentation.
• Completed patient referrals to other medical specialists.
• Referred and screened patients to make best use of resources, triage staff and serve community members.
• Responded to correspondence from insurance companies to verify patient’s coverage.
• Organized paperwork such as charts and reports for office and patient need.
• Adhered to strict HIPPA guidelines to protect patient privacy. Education
High school diploma
Boiling Springs High School - Boiling Springs, SC
1989
Skills
• Front Desk (10+ years)
• Adobe Illustrator (2 years)
• Microsoft Excel (4 years)
• Multi-line phone systems (10+ years)
• Microsoft Word (10+ years)
• Calendar Management (10+ years)
• Medical Receptionist (10+ years)
• Medical Scheduling (10+ years)
• Medical Office Experience
• EMR Systems (8 years)
• Medical Records (10+ years)
• HIPAA (8 years)
• Triage
• Medical Terminology
• Epic
• Laboratory Experience
• Medical Billing (10+ years)
• Employee Orientation
• Patient Care
• Phone etiquette classes (10+ years)
• Data entry (10+ years)
Additional Information
Surgery precertifcation
Filing medical insurance
Contact this candidate