Room Operator Dispatch

Kaley Senters

********@*****.*** / 727-***-**** / 4103 flamingo dr, new port richey, Florida

Summary

I graduated High School a year early in 2014 with a 3.2 GPA. Since then I have been working and developed many skills! I am able to handle multiple tasks on a daily basis. I always try to use a creative approach when solving problems. I type at 60 WPM. I enjoy learning new things and mastering them, I have done both customer service jobs and manufacturing jobs.

Employment History

Warehouse Associate

Amazon.com • St. Petersburg, Florida

05/2020 - Present

As an Amazon Warehouse Assosciate, some of our rolls included sorting, stowing, picking, unloading, & getting the bags loaded for the trucks. I, for the most part, did stowing. Which is grabbing the packages and placing them into the correct bags for certain trucks and certain routes. I maintained one of the highest speeds for my shift, which was 300 packages per hour.

Screen room operator

BIC Graphic • St. Petersburg, Florida

10/2019 - 03/2020

At this Bic location we print on cups, mugs, pens, pencils, and koozies for companies/people who need large orders of items. My duties as a Screen Room Operator included making the screens (which we use to be able to print on the items,) I would have to stretch the screens, clean them, put the mesh on the screens, glue the frames on there, cut the frames and prep them for the next step.

Customer Service Representative

Netflix • Clearwater, Florida

06/2018 - 07/2019

I started this job as a CSR, my duties included taking inbound phone calls from customers, figuring out the issue they were having with the app, then solving the problem and following up if need be. After 3 months I became a level 2, which means I had to supervise my team, help my team with any issues they were having, and taking escalated calls. Dispatch Operator

Spectrum • Largo, Florida

02/2015 - 05/2018

During my time at Spectrum, I worked as a Dispatch operator. My duties included, receiving calls or e-mails from customers who were having issues with their services/setting up a new service, I would have to schedule out the technicians day, or if they tech was having any difficulties while fixing the issue, they would call and I would help troubleshoot any problems.

Case Manager

Airbnb • Largo, Florida

01/2014 - 02/2015

During my time with Airbnb, I started out as a Customer service rep, but quickly moved up to case manager. My duties included, recieving calls/e-mails from customers/hosts with any issues they may've had, taking escalated calls, fixing any issues the person may have, refunding money, putting claims for security deposits, etc. Professional Skills

Education

High School Diploma

Gulf High School • New Port Richey, Florida

Graduated 05/2014

Typing Customer service Customer care

Supervising Experience CSR Call center

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