Office Manager Loan Processor

Personal Information

Name: Llewellyn (Lewis) Moreland

Phone: 323-***-****

Email Address: adrh7l@r.postjobfree.com

OBJECTIVE

Seeking a position in management; where my skills, leadership and education are showcased: PROFESSIONAL EXPERIENCE

Open Door Counseling Riverside, CA February 2018 present Duties provide psychological, mental health, psychosexual evaluations; diagnose and provide treatment for individuals with psychiatric, intellectual/developmental disorders; develop written treatment plans, meeting professional and regulatory requirements; work with parolee using the containment model

(CBT); provide clinical treatment services for individuals on parole, including individual, family, and group psychotherapy to patients in assigned patient care service location. Also provide consultation, support, and training to our proctor/foster parents and program staff. Assist and counselor clients with a range of clinical complexity and require a significant amount of depth and clarity in clinical formation. In addition to the mental/behavioral health needs our clients also present with a range of risk of harm to self and/or others. Risk assessment and management are an on-going part of the clinical work of a qualified candidate. Possess special skills required to engage this complex population of patients to engage in assessment and treatment and create motivation for patients and families to complete these plans and enter continuing treatment of their disorders and disabilities. Attend containment meeting with parole agents, parole supervisors and parolee to discuss progress, barriers to treatment, substance use, violations, early release, extend parole times, criminal-genic needs, social needs and social reintegration. Behavioral Developmental Strategies, LLC Riverside, CA August -2017 present Assist supervisors in developing ABA programs; training new therapist on site and collaboration, provide parent training, provide families with support, guidance and education. Collect and analyze pertinent data for each client, respond to client’s physical and psychological needs. Encourage clients to participate in social activities, maintain patient confidentiality at all times. Design and implement activities and encourage client’s participation. Ensure that any aggressive behavior is handled with absolute tact. Evaluate the effectiveness of treatment programs and propose needed changes. Assist patients in acquiring academic or life skills. Write progress reports and report any unusual findings, assist in creating instructional materials aimed at client’s progress and learning, attempt to reduce client’s socially inappropriate behavior, and ensure the safety and comfort of each client, therapist and others at all times. Accomplish, LLC Riverside, CA October 2015 – 2018

ABA Therapist

Plan and execute ABA therapy programs in accordance to assessed needs. Implement behavior management techniques in conjunction with plan. Assist in developing ABA programs; provide families with support, guidance and education. Collect and analyze pertinent data for each client, respond to client’s physical and psychological needs. Encourage clients to indulge in social activities, maintain patient confidentiality at all times. Create and implement activities and encourage client’s participation. Ensure that any aggressive behavior is handled with absolute tact. Evaluate the effectiveness of treatment programs and propose needed changes. Assist patients in acquiring academic or life skills. Write progress reports and report any unusual findings, assist in creating instructional materials aimed at client’s progress and learning, attempt to reduce client’s socially inappropriate behavior, and ensure the safety and comfort of each patient at all times.

Path of Life Ministries Riverside, CA August 2015- 2017 Therapist

Duties:

Group counseling, individual counseling, working with adolescents and children

•Observe how people interact within the shelter

•Evaluate and resolve relationship problems

•Diagnose and treat psychological disorders within a family context

•Guide clients through transitional crises such as divorce or death

•Highlight problematic relational or behavioral patterns

•Help replace dysfunctional behaviors with healthy alternatives

•Devise psychoeducation lesson plans

I also helped clients switch insurance coverage; get housing, clothes, shoes, food, etc. Healthy Vitamin Discount Shoppe Rialto, CA February 2010 – 2017 Operation Manager

Responsibilities:

My duties included improving the operational systems, processes, and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. I manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. I played a significant role in long-term planning, including an initiative geared toward operational excellence. I oversee overall financial management, planning, systems, and controls. I’m responsible for management of the agency budget in coordination with the Executive Director. I was responsible for the organization of financial documents, I conduct regular meetings with Executive Director around fiscal planning, and I supervise and coach office manager on a weekly basis.

Shield Security Upland, CA May 2008 – Dec 2011

Post Commander

Secured Ontario UPS site, UPS Airport and the High Value Department Duties:

I was in charge of securing the exterior and interior site developed patrols, and assigned area on foot or in a vehicle. Responds to telephonic and radio calls for routine and emergency assistance in both criminal and non-criminal situations. Assesses circumstances and conditions at the scene of an incident and determines the appropriate response. I conducted preliminary investigations of criminal and non-criminal incidents. I interviewed victims, witnesses, suspects, and others. Issues citations and made arrests. I conducted follow-up investigations as required. I maintained an accurate record of daily activities. I prepared comprehensive incident and crime reports. Ensures reports are legally sufficient through consultation with supervisors. I maintained the security of buildings and exterior property by controlling access, and the opening and securing of buildings. I escorted employees, faculty, staff, trainees and/ outside agencies as needed between facilities and their vehicles. I presented crime prevention and public information programs and performed other related duties as assigned or requested. I supervised over 170 guards/client contact person. I conducted training/support and testing, I also hired scheduled shifts and discipline employees.

Realty USA San Bernardino, CA June 2006 – July 2008 Realtor

Responsibilities:

Writing sales and purchase contracts

Assist clients with property sales and development Develop sale advertisement ads

Held open house inspections, instructing clients on best practices for selling success and liaising with renters/owners and prospective buyers for property inspections Preparation of legal documents including listings and sales contracts Provide legal, economic and market advice to potential clients Liaise with lenders, home inspectors, and pest controllers before contract negotiations Ensuring terms and conditions of agreements with clients are met. I was responsible for maintaining a liaison with clients building relationship with the clients to encourage returning business. Coordinate property closings and overseeing document signing, analyze market trends to determine competitive market prices.

Century 21/Universal Loans Inglewood, CA July 2003 – July 2008 Broker Assistant

Duties:

My duties included maintaining insurance records for accounts including compiling, calculating and managing information.

● Loan coordination, loan closing, and quality control

● Support senior brokers on servicing of large public accounts

● Communicating by e-mail, telephone, written correspondences with underwriters, producers, and clients.

● Researching and answers questions from underwriters, and clients

● Learn various coverage forms and begin to perform coverage comparisons and analysis

● Prepares draft proposals, submissions and quotes

● Follows up with insurance carriers and underwriters regarding the status of quotes and provides any additional information or rates as necessary

● Edits or revises documents as requested

● Prepare and update summaries in database as required

● Prepare coverage confirmation for review

● Reviews binders for accuracy and completeness

● Coordinates work with Client Service Specialists

● Maintains business relationships with producers and underwriters

● Customer service/ Notary/ Marketing/ Advertising/ Document preparation/ Loan Document signing Excelle Communication Los Angeles, CA August 1999 – 2003 Manager

Duties:

● Monitor accounts receivable, accounts payable and budgeting.

● Reviews activity reports to ensure that personnel have achieved sales quotas.

● Confers with company representatives to plan and develop methods and procedures to increase sales, lower costs, and obtain greater efficiency.

● Interprets, implements, and enforces company policies.

● Assist underwriters and customers.

● Prepares and submits activity reports.

● Reconciles earned commissions with commission advances on sales personnel.

● Maintain educational and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.

● Manage subordinate supervisors who supervise employees in the Agency.

● Responsible for the overall direction, coordination, and evaluation of this unit.

● Also directly supervises non-supervisory employees.

● Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

● Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Food 4 Less Los Angeles, CA July 2000- 2002

Night Manager

Duties:

1. Manage and monitor activities of all employees in the front office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, policies and procedures, coaching, training and correcting where needed. 2. Maintain a professional and high quality service oriented environment at all times. 3. Act as manager on duty in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. 4. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. 5. Inform all Overnight staff of nightly activities, group and special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. 6. Complete scheduling, payroll and other paperwork 7. Actively participate in the decision making process on all guest, execute accordingly and ensure a smooth process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

8. Ensure the accurate completion of the daily night audit in a timely fashion. Perform the full night audit if needed.

9. Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing. 10. Work closely with each department to improve services and foster cross departmental communication.

11. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures.

12. Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Education

California Southern University -present (Psy. D Doctoral) Costa Mesa, CA Argosy University

Master Degree Psychology –December 2017 Ontario, CA Bachelors of Psychology, August 2014 Ontario, CA

Tarbell Realtors

Realtor License, 2009 San Bernardino, CA

American School of Banking

Certificate, 2002 Manhattan Beach, CA

Career Com College Columbus, OH

Associates of Business, October 1988

United States Army

Infantry/ Combat solider 1983 - 2002

Duties:

Perform as a member of a fire team during drills and combat Aid in the mobilization of vehicles, troops and weaponry Assist in reconnaissance missions

Process prisoners of war and captured documents

Use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) On base, keeping fitness levels up and attending briefings, lectures and other training as required Keeping weapons clean and functional

Patrols around areas if on deployment, including reconnaissance work such as taking in information on the area of patrol and reporting back Carrying out operations as directed by officers and superiors, including aggressive actions Assisting with humanitarian and/or peacekeeping efforts, supervising food deliveries or guarding important buildings, for example

CERTIFICATES

State Compensation Insurance Fund Completion 2008

Allied Barton Security Officer Basic Course (SOBC) 2008 Allied Barton Security Services (California Powers to Arrest) 2007 Natural Hazard Disclosure (Real Estate Transaction Education) 2006 Tarbell Real Estate Sales Program 2006

Real Estate Economics 2000

American School of Mortgage Bankers – (Loan Processor/Officer Training) 1998 COMMUNITY INVOLVEMENT/ INTERM/ VOLUNTEER WORK/ETC

Woodward Leadership Academy – Counseled (ABA) student with behavioral issues and academic issues 2017

Path of Life Ministries – Group counseling, individual counseling, children ABA behavioral counseling 2015- 2017

Bilingual Family Counseling – Family counseling, couples counseling, children ABA behavioral counseling 2013 - 2015

Hardy Brown Prep – Assisted teacher(s) with students with behavioral issues, helped student on all subjects. San Bernardino, CA September 2012 – June 2013

Sachs Social Action community system – Helping youth with musical lesions, San Bernardino, CA March 2011 –June 2013

Loma Linda Community Outreach Program, Colton, CA 2012 -2013 Assisted children with musical/arts program

Marian Foundation

Domestic Violence against women and children volunteer 2012 - 2014 AWARDS

Argosy University Dean’s List May 2013

Argosy University Honor’s List December 2013

Shield Security Employee of the Month – May 2010

Shield Security Perfect Attendance 2009

Realty USA Sales Person of the Month 2008

Century 21 Employee of the Month 2006

REFERENCES

Edward Hill (Friend known 10 years) 310-***-**** Jerry Moreland (Relative) 213-***-****

Leeone Palmer (Friend/Mentor10 years) 909-***-**** Teneil Mosby (Friend known 17 years) 909-***-****

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