Customer Service Representative
Resume:
Sandi Hulsey
Customer Service & Mangament
Rockmart, GA 30153
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Dispacher/Customer Care
Cabins For You - Cartersville, GA
September 2018 to Present
• Each day assign up to seven techs a route where guest have called in with issues with their stay.
• Responsible to make sure work orders are complete and can be closed for billing.
• Work with guest relations while they have guests on the phone with trouble shooting to achieve 1st call resolution.*
• Answer any overflow calls decrease hold time the guest.*
• Work with owners and owner reps to help evaluate properties and put in place any Capital Improvements that need to be made.
• Complete all daily weekly and monthly reports in a timely manner.
• Work with the city of Gatlinburg Fire Department to ensure all properties are up to fire code
• Assist owner reps and owners to insure properties to ensure all safety issues are addressed to protect our employees and guest
• Work on the floor with Customer Care agents when a guest has a issue or if there is a escalation Health Care Service Tech Lead
Highland Rivers Health - Cedartown, GA
August 2015 to Present
I'm a lead Health Service Technician. My job is to make sure that the consumers are safe and are cared for during their time at our crisis stabilization unit. Interact with consumers on a daily basis. Assist consumers with daily living and hygiene. Provide educational and supportive groups to help consumers develop coping skills. Complete all necessary paperwork and census on all consumers including any and all concerns that may need to be addressed by the doctor the next day. Health Service Technician
RENAISSANCE MARQUIS Assisted Living - Rome, GA
April 2015 to August 2015
Helped residents with every day living while preserving their dignity. Helped with giving med's, bath's lite house keeping. Made sure they were taken care of at all times during my shift. Providing companionship on down time. Filled all paperwork and completed all training in a timely manner. Customer Service Representative
AT&T - Rome, GA
December 2007 to October 2012
Worked in a call center as a customer service and sales representative. I would receive around 60 or more call's a day my job was to assist in any billing issues or complaints I would also evaluate each account to ensure that each customer was getting the best service available and best price. I always meet my sales goal every month and had 99% call satisfaction from customer surveys. Education
Business Management
Coosa Valley Technical School - Rockmart, GA
January 1998 to May 1998
High school diploma or GED
Skills
• Java
• CFC
• Multi-Line Phone System (8 years)
• Call Center (5 years)
• Customer service (10+ years)
• Management (7 years)
• Sales Support (10+ years)
• Computer Skills (10+ years)
• Multi Screen Mangament (8 years)
• Billing (10+ years)
• Patient Care (4 years)
• Volunteer Management (10+ years)
• Customer support
• Guest Relations Experience
• Guest Services
• Technical Support
• Quality Assurance
• Communication skills
• Dispatching
Certifications and Licenses
Driver's License
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