Customer Service System Administrator
Resume:
COLE MIZE
*** *** **., ***** *****, Mo ***** Cell: 660-***-**** *********@*****.***
SUMMARY
Energetic student from State Fair Community College with a passion to learn more every day to complete tasks and help a company grow.
SKILLS
Command Prompt
Installation of networking
equipment
Google Sheets & Docs
Microsoft Office 356
Microsoft Admin Center
Computer assembly and
disassembly
Troubleshooting printers,
Windows, Mobile devices
Active Directory
Familiar with Mac and Linux
Network troubleshooting
Written and oral communication
skills
Team player mentality
Installation and troubleshooting
applications
Troubleshooting network
equipment
Understanding of principles and
theories of network systems and
management
Understanding of Internet
technologies, products and
electrical safety procedures
Transferring of user data from
one PC to another.
Active learning
Customer service
Time management ability
Java, Python, C#, SQL
EXPERIENCE
January/2022 - Present
September/2019 –
January/2022
Technical Specialist
BankonIT Oklahoma City, OK
Communicate all aspects of the onsite project, experience and interaction with supervisor.
Act professional onsite to take care of issues and projects.
Troubleshoot applications, networking equipment, computers and printers while onsite with customers.
Kept clients up to date with ongoing tickets.
Followed defined procedures and policies to resolve recurring task.
Communicating with customers on issues they were having and how the issues were resolved.
Provide help to fellow technicians with technical problems. Systems Administrator
Septagon Industries Sedalia, MO
Disassembling computers and reassembling them.
Work with the line of business and team to execute scheduled tasks
Assisted team members to complete projects before the scheduled time.
Kept computers and applications up to date.
Resolve any issues with computers, printers, and mobile devices.
Perform supplies management in support of supplies acquisition.
Provide documentation and manage hardware configurations. EDUCATION AND TRAINING
2022
2021
2020
CompTIA Net+
CCNA (In progress)
CompTIA A+
Associate of Science (Programming)
State Fair Community College Sedalia, MO
2018 High School Diploma
Pilot Grove High School Pilot Grove, MO
COLE MIZE
207 3rd St., Pilot Grove, Mo 65276 Cell: 660-***-**** *********@*****.*** REFERENCES
Daniel Naylor, System Administrator
Septagon Industries
113 E 3rd ST, Sedalia, MO 65301
*******@********.***
Jeff Davis, Travel Team
Supervisor, BankonIT
8601 Commerce Park Dr, Oklahoma City, OK
******@***********.***
Russ Schupp, Programming Instructor
State Fair Community College
3201 W 16th St, Sedalia, MO 65301
*******@******.***
Contact this candidate