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Micro Finance Care Representative

Location:
Accra, Greater Accra, Ghana
Posted:
June 23, 2022

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Resume:

CURRICULUM VITAE

BAAFOUR NANA AKOTO NTI

P.O. BOX MC 3347

TAKORADI

TEL: 054*******/024*******

Email: adrh4q@r.postjobfree.com

PERSONAL DETAILS

Male, Single, Born on 26thOctober 1988, Takoradi- Ghana.

LANGUAGE SPOKEN

English, Fante and Twi

KEY ATTRIBUTES

High analytical skills, knowledge in computer, good communication skills, global mindset and team player, easily adaptable to change, good interpersonal relations, result oriented and dedicated.

EXPERIENCE

JANUARY 2021 – TO DATE Ahantaman Rural Bank PLC as Branch Manager (Tarkwa Nsuaem)

Key responsibilities

Monitoring of branch KPI’s and set targets

Managing branch activities

Daily checking of branch’s treasury and cash in volt

Monitoring of branch general ledger

Monitoring of the branch’s cost/income ratio

Prospecting and animation of cocoa and micro finance groups

Checking of customer balances

Assessing of customer loans

Customer education on the bank’s product and services.

Building staff through team work and capacity training

Representing the bank in public gatherings and market activation.

APRIL 2017- DECEMBER 2020 Ahantaman Rural Bank Ltd as Chief Clerk (Marketing Unit)

Key responsibilities

Planning and implementing of market research for bank

Customer education on banks products and services

Prospecting for new customers

Solving and handling customer complaints

Creation of innovative ways of opening accounts

Opening customer accounts and checking of customer balances

Field accompaniment with mobile bankers

Trade visit to check on customers and monitor the work of mobile bankers

Writing of weekly report on weekly activities

Representing the bank on some social Events such as festivals, Durbars by SAEMA etc.

OCTOBER 2015-JUNE 2016 MTN Enterprise Business (MTN-Embalinks Telecom Service) as DIRECT SALES REPRESENTATIVE (DSR)

Key responsibilities

Plan the routing in order to maximize time spent at POS (point of Sales)

Build excellent relations at POS (point of Sales)

Ensure qualitative in store presence of MTN brands

Implement the sub dealer/ key account agreements and report on the gaps per POS

Check on assortment and act on availability, visibility and accessibility of MTN brand

Introduce innovations within set timeframe and maximize

Ensure space on display units in line with Planograms or fair share

Check and act immediately on out of stock

Sell in promotions and negotiate best available promo location

Monitor pricing and ensure applications of correct prices at POS

Prospect based upon plans/ requests

Gather and provide competitive information to MTN

Merchandising

Managing trade elements

And any other responsibilities that will be assigned

JUNE 2014 – OCTOBER 2015 Embalinks Telecom Service (MTN Authorized Distributer) as Branch Head, Anaji / Market Circle - Takoradi.

Key responsibilities

Managing branch activities such as making sure DSR achieves sales target, Mobile Money transactions (sending and receiving customers cash)

Setting strategies to achieving branch target within the branch and its territory

Writing and sending monthly and quarterly reports

Cross and up selling of Company products (MTN GHANA)

Customer Education on new company products and prices

Receiving and solving customer complains, Sims replacement, Sim and mobile money registration for customers (Gross Adds)

NOVEMBER 2011- JUNE 2014 Embalinks Telecom Service (MTN Authorized

Distributer) As Sales and Customer Care Representative (MTN connect store,

Elubo / Sekondi)

Key responsibilities

Cross and up selling of Company products (MTN GHANA) and cashiering

GPRS configuration (internet settings)

Customer Education on new company products and prices

Receiving and solving customer complains

Sims replacement, Sim and mobile money registration for customers

Training of branch offices staffs

Receiving cash for daily sales and paying to the bank.

Sending of daily and weekly sales target report.

OCTOBER 2010 - AUGUST2011 National service at Scancom Ghana Ltd (MTN) Sales

Department as an MIT (Marketing Impact Team).

Key responsibilities

Event organizing and market storms

Visibility check on trade products in the trade.

Customer education on pricing and new products

Distributing of sim cards to MTN customers.

Selling of MTN products

Registering MTN customers

Cross checking MTN customer registration numbers.

EDUCATION

2010 – 2011 IPMC College of Technology (Hardware and Network engineering)

2006 – 2010 University of Cape Coast (Bachelor’s Degree in Education; Social Science-

Economics and Management)

2003 – 2005 Ghana Secondary Technical School (G.S.T.S) Senior Secondary Certificate

Examination

1998 – 2003 Naval Base Junior Secondary School

POSITIONS HELD

AUGUST 2004 – 2005 Cadet Commander G.S.T.S

AUGUST 2004 – 2005 Sports Coordinator Ritchie House (G.S.T.S)

MAY 2009 – 2010 Stage Director Mass Choir and Drama (University of Cape Coast)

HOBBIES

Singing and reading.

SKILLS

Art work and playing of instruments

REFEREES

Mr. Rashid Abrobrah

Unit Head, Business Development and Marketing Unit

Ahantaman Rural Bank PLC

Tel: 024*******

Mr. Ebenezer Darko Densu

Event Coordinator

(Embalinks Telecom Service, MTN), Takoradi.

Tel: 024*******



Contact this candidate