Customer Service Manager Operations

Richard S. Ysasi

**** ********* *** ** ***********, NM, 87120 Phone: 505-***-****

HIGHLIGHTS OF QUALIFICATIONS:

Proven leadership.

Sales and goal driven.

Increased sales through effective recruiting, selection and training of staff.

Professional, self-motivated, high energy and tenacious personality.

Analytical & successful problem solving track record.

Adapt quickly to rapid change in market.

Employee relation and conflict resolution skills.

EMPLOYMENT:

Blakes Lotaburger, Albuquerque,NM 2021-2022

General Manager

Staffing and retention for store.

Slaes increase from 15k a week to 47k.

Scheduling for 20+ employees.

Train and coach employees and other managers.

Certified Safe Serve.

Certified in Blakes manager training course

Oversee all ordering, cash control, inventory control, and maintenance

Proper reporting of covid related cases

Train and follow up with all cleaning duties to insure sanitized work and customer contact areas

Exceeded quarterly bonus goals in sales,labor and food cost.

Five Guys, Albuquerque,NM 2019-2021

General Manager

Staffing and retention for store.

Scheduling for fifteen+ employees.

Train and coach employees and other managers.

Certified Safe Serve.

Certified in Five Guys manager operations

Oversee all ordering, cash control, inventory control, and maintenance

Proper reporting of covid related cases

Train and follow up with all cleaning duties to insure sanitized work and customer contact areas

Twisters, Albuquerque,NM 2017-2019

District Manager

Established, reviewed and updated territory boundaries and distribution routes to maximize service while effectively controlling expenses.

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing team building.

Boosted bottom-line profits by devising and optimizing effective sales/buying and merchandising programs.

Located, developed and promoted talented employees to cultivate collaborative and hardworking management leadership team.

Partnered with District members and leveraged strong negotiation skills to close tough deals with catering/promotions clients.

Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes, sales and management growth.

Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.

Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies.

Held weekly meetings with managers to identify techniques to overcome sales/labor/food cost obstacles.

Coordinated store closers for filming, private parties and promotions.

Improved operational standards, personnel moves, and merchandising strategies.

Loves Travel Center, Albuquerque,NM 2015-2017

Travel Center General Manager

Oversee Travel Center- Convenient store, Diesel truck Center, Gas and Diesel operations, Tire Shop, and Carl’s Jr. restaurant.

Buyer for Gift Shop/DAS operations to increase sales.

Set up contracts with vendors for best possible gross margins.

Recruit and train new talent in different aspects.

Staffing and retention for Travel Center

Utilized Fiscal system to control and monitor inventory levels and set desired gross profit margins

Planned and organized special events such as car shows and bike runs.

Training new and current employees and managers on policies and procedures in specific concept.

Motivate and give feedback on performance weakness and accomplishments.

Purchasing of goods for greatest profit dollars.

Verify PNL’s with our accounting department for accuracy and use for guidance for better performance.

Reset store for best sales increase- impulse buys.

Run cigarette, gas, etc. surveys to meet customers depends.

Find new methods to give outstanding customer service and train team member’s to follow.

Oversee all finance aspects in all concepts.

Monitor and verify all reports for the theft and improving profits.

Develop Policies and procedures for Fuel Operations, cash handling, cleaning, employee time keeping, register operations, food preparation and handling, etc.

Conducted monthly inventory audits with RIGIS to verify current inventory levels.

Route 66 Travel Center, Rio Puerco, NM 2004-2015

R66TC- General Manager

Oversee Travel Center- Convenient store, Gift Shop, Gas and Diesel operations

Buyer for Gift Shop operations to increase sales.

Set up contracts with vendors for best possible gross margins.

Recruit and train new talent in different aspects.

Staffing and retention for Travel Center

Utilized Fiscal system to control and monitor inventory levels and set desired gross profit margins

Planned and organized special events such as car shows and bike runs.

Training new and current employees and managers on policies and procedures in specific concept.

Motivate and give feedback on performance weakness and accomplishments.

Purchasing of goods for greatest profit dollars.

Verify PNL’s with our accounting department for accuracy and use for guidance for better performance.

Reset store for best sales increase- impulse buys.

Run cigarette, gas, etc. surveys to meet customers depends.

Find new methods to give outstanding customer service and train team member’s to follow.

Oversee all finance aspects in all concepts.

Monitor and verify all reports for the theft and improving profits.

Develop Policies and procedures for Fuel Operations, cash handling, cleaning, employee time keeping, register operations, food preparation and handling, etc.

Conducted monthly inventory audits with RGIS to verify current inventory levels.

Dancing Eagle Travel Center, Casa Blanca, NM 2003-2003

DETC- Asst. Manager

Oversee 5 concepts- Convenient store, Gift Shop, Smash-Hit Subs, Orion Pizza, and Taco Bell

Recruit new talent in different aspects.

Training new and current employees on policies and procedures in specific concept.

Motivate and give feedback on performance weakness and accomplishments.

Purchasing of goods for greatest profit dollars.

Verify PNL’s for accuracy and use for guidance for better performance.

Reset store for best sales increase- impulse buys.

Run cigarette, gas, etc. surveys to meet customers depends.

Find new methods to give outstanding customer service and train team members to follow.

Oversee all finance aspects in all concepts.

Monitor and verify all reports for the theft and improving profits.

Taco Bell, Albuquerque, NM 2001-2003

Market Trainer

Currently preparing to be certified for District Training Manager.

Currently obtain the highest CHAMPS score (avg.) for the last four periods.

Staffing and retention for store.

Scheduling for eighteen+ employees using S.M.A.R.T. system.

Train and coach employees and other managers.

Certified Safe Serve.

Certified in Pizza Hut.

Oversee all ordering, cash control, inventory control, and maintenance.

Allsup’s Corporation, Clovis, NM 1994 - 2001

Area Supervisor, Roswell, NM District

Developed local marketing strategies and aggressive advertising campaigns.

Motivated Store Managers to achieve their selling quotas through a management tracking system.

Supervised one of the largest, single most profitable Operating Areas (8 Stores) in the Allsup’s Corporation.

Annual sales exceeded fourteen million dollars through a full grocery, hot food delicatessen, liquor store and petroleum products.

Oversaw performance of approximately 80 employees including Store Managers, Assistant Managers, Store Clerks and Security Personnel.

Forecasted and planed inventory requirements for entire Area.

Experienced in opening new stores and negotiating contracts with local vendors and service companies.

Supervised all merchandising, inventory control, cash control, and maintenance functions.

Conducted coaching, counseling and motivational sessions, and on-site training seminars.

Proctored highly effective formal classroom sessions and hands on training encompassing loss prevention, insurance industry regulations and relevant legal issues.

Developed and implemented sales and leadership training programs to enhance effectiveness of sales force.

Performed the initial “roll out” and conversion to Point of Sale Retail Scanning system in both Clovis and Roswell, NM.

Analyzed data and oversaw the field level improvements for the POS Retail Scanning System while participating on the corporate task force to improve technology systems.

Chew’s West, Roswell, NM 1991-1994

Assisted in the management of a high volume, very profitable Chinese Restaurant.

Trained and scheduled wait staff, cashiers, and cooks.

Organized all banquets and was the single point of contact for outside catering.

Responsible for all cash received per shift and the daily bank deposits.

EDUCATION:

Clovis Community College, Clovis, NM 1994- 1996

General Business Studies. Curriculum consisted of special emphasis on accounting and communication skills. Completed all requirements for Radiology Program.

Goddard High School, Roswell, NM 1994

Member of DECA, Member of VICA,

Contact this candidate