Agent Work Business Analyst

RUSS NESVIK

Davenport, Ia *****

402-***-**** *******@*****.*** https://www.linkedin.com/in/russ-nesvik-336b4711

QUALIFICATIONS SUMMARY & KEY POINTS

●Excess of thirty years of management & hourly experience within the restaurant and retail industries, including information technology within these fields.

●Ambitiously work well individually with minimal supervision, or as part of a team. I bring experience to the table but remain trainable and adaptable as well.

●Effective negotiator and trouble-shooter; able to overcome objectives and resolve problems/concerns with tact and diplomacy. Second nature to analyze and improve operations.

●Have successfully taught product knowledge, service, and internal/external customer relations.

●Experienced with but not limited to Outlook, Excel, Word, SQL server, data management, and custom reporting.

●Local Marketing experience.

●Merchandising and Bay set integrity experience.

●Consistently exceeds sales goals in the restaurant and retail industries.

●Experienced with and enjoy training individually or in a group atmosphere.

●Expertise in connecting personnel with tools to perform their duties. Some tools need to remain consistent, while other processes need to be analyzed and changed as operations and business needs progress.

●Experiences related to my positions have allowed me to gain a well-rounded wealth of knowledge useful in a wide variety of environments including business to business applications.

●Hobbies include home improvement projects, carpentry, music performance, and home health care.

Communication

Presentation of reporting and user end tools to individual personnel or corporate clients via remote connections, webinars, and large national convention meetings as needed per the ever-changing customer base and needs.

Leadership

Years of management as well as being an hourly key point employee to lead a team or reference person as needed. Teaching and improving operational procedures is key to my own success as well as a proficient team.

WORK EXPERIENCE:

Asst Manager / General Manager Pickleman’s Gourmet Cafe March 2021 to present Omaha, NE

●Responsible for all food service operations - Front of house, kitchen, delivery, catering.

●Employee hiring, training & development, reviews

●Inventory, ordering, receiving

●Reporting, Profit & Loss Statements (P&L’s), and all financials.

Asst Manager / Food Manager Kum & Go Convenience Stores Nov 2017 Feb 2021 Omaha, NE

●Began as a Sales Manager, followed by being promoted to Assistant Manager, then Mid October 2020 moved into the Food Manager role at a newly opened test store location.

●Assistant Manager key responsibilities: Employee training and development, exceed sales goals, maintain all signage and pricing inside and exterior of the store. Manage stock levels, product facing and cleanliness of the sales floor & entire cooler. Manage all evening and weekend staff.

●Food Manager: Food Operations, ordering, receiving, inventories, food margins, reporting, and management of food associates.

Manager Village Inn (dba American Blue Ribbon Holdings) Sep 2016 - 2017 Papillion, NE

●Responsible for all Front & Back of House operations to produce outstanding guest dining experience.

●Hiring, training, and development of front and back of house staff.

●Management of Employee Recognition & Incentive programs

●Training of new MIT’s (managers in training) as this location is the MW Omaha Regional Training Restaurant.

●Reporting, Profit & Loss Statements (P&L’s), and all financials.

Business Analyst QuikServe Solutions Sep 2008 –2016 Omaha, NE

QuikServe Solutions is a POS system, back office software, and enterprise reporting company for a complete business operations package. Information technology continually evolves with standard type reporting as well as Real Time Smartphone applications.

Began as the Field Training Manager, moved to Account Management, followed by a Business Analyst position. This was a result of my flexibility and thorough working knowledge of the entire system. The Business Analyst also is an upper tier support for the help desk as needed.

On-site support & training upon installation of new POS systems. This included the POS system, back office user end applications & software, and reporting for the employee, store management, franchisees, and corporate level.

Data building and mapping of data into back office applications and to a central SQL server.

Data management from SQL server into multiple level custom reporting.

Facilitate new development, bug fixes, and improvements of user end applications, software, and reporting as needed by individual clients as well as national restaurant chains individually and as part of a team. These national chains included but were not limited to Taco John, Burger King, Good Times Burgers & Custard, Denny’s, and Ponderosa.

Management of all specific restaurant inventory products and builds for use in user end inventory procedures, ideal & actual food costing, automatic invoice delivery, as well as ongoing additional needs.

Management of recipe builds and breakdown per all specific menu items. This information is then managed initially into individual restaurant ideal food costing and projections. This data can also be used to produce reporting to national restaurant purchasing & distribution as needed.

Key Developer, Point Person, and Trainer of the Prep Planning System for the Taco John's International Restaurant Chain. This is used by restaurant management for daily and ongoing food prep levels. The system results in maximizing food quality, food costing, hourly projection needs, and minimizing of waste. The system includes Real Time data feeds between each location and a main SQL server throughout the day. This data is key regarding brand new menu items and test menu item execution within the restaurant, as well as used by national product purchasing personnel.

District Manager Ready Set Service & Merchandising April 2006 – Sep 2008 MN, IA, NE

Merchandising / prominent placement for electrical, lighting, and plumbing merchandise exclusively at the Home Depot, 10 retail sites / 30 departments. Started as an hourly merchandiser and fast tracked to a District Manager position.

Oversee high profile in-store placement per manufacturer and Home Depot standards and criteria. Included but not limited to complete bay or aisle resets, construction, and set per Plan-O-Grams. Occasionally POG’s needed improvements or adjustments per physical store layout. Developed new POG’s, submitted for approval, and distributed as needed.

Taught product knowledge to service agents as well as Home Depot staff as needed.

Trained Service Agents to properly display, organize, and represent merchandise for the above listed manufacturers within assigned stores. Worked overhead storage across multiple departments to coordinate with bay locations.

Interview, hire, train, evaluate and terminate Service Agents Team

Schedule and direct Service Agents to complete on-going daily/weekly/monthly projects as well as merchandise upgrades within assigned retail stores.

Insure Service Agents provide expert customer service for manufacturers’ plumbing, lighting, and electrical merchandise.

Responsible to develop qualified Service Agents as candidates for Ready Set Management Training Programs.

Computer proficiency used to track Service Agent work hours, Agent assigned project status and rate of completion, order merchandise stock, manufacturer upgrades, for each of 10 Home Depot stores; Microsoft Word, Excel, Outlook email- administrative communication and electronic calendar for all scheduling.

General Manager Baker's Square / Village Inn (Vicorp Restaurants) Ankeny, IA / Twin Cities, MN February 2004 to April 2006

Returned to the company from previous employment history with the company as the General Manager. Expedite all shifts including opening, mid, and closing shifts.

Responsibilities include guest relations, loss prevention, ordering and inventories, implementing and enforcing company food, service, sanitation, and appearance standards.

Management of all Front of House and Back of House staffing needs, hiring, training, scheduling, and development.

Responsible for all operations and financial aspects of the business.

General Manager Celebration River Cruises & Taco Johns Nov 2001 - Jan 2004

Please note that the following employment at Celebration River Cruises and Taco John's locations were owned by Joe Schadler Holding Company, a single employer. Celebration Belle is the largest luxury excursion boat on the Upper Mississippi River, specializing in lunch, dinner, dance cruises, weddings, and special event cruises. Taco John's franchise consists of five quick-service restaurants.

General Manager Celebration River Cruises Moline, IL

●Responsible for hiring, training, scheduling, and overseeing an average of forty to sixty full and part-time employees in various positions in a fine dining atmosphere. This includes wait staff, bartenders, kitchen staff, and any temp employees needed for special events. This includes the ability to assist when needed for any of the above positions.

●Coordinated meal cruises, specialty cruises, and special events such as weddings, corporate parties, and meetings for an 800 guest maximum.

●Master of Ceremonies and acting cruise director.

●Successfully wrote company job descriptions, employee handbooks, checklists, and training manuals where none had previously existed.

●Certified “First Mate” on this 800 passenger capacity boat. This includes the knowledge of all Coast Guard health and safety regulations, emergency procedures, and all functions of the vessel's navigation and mechanics.

●Successful completion of Coast Guard testing and vessel inspections.

●Responsible for inventories and liquor regulations.

●Greatly increased repeat business through improved boat and staff appearance standards, personal customer relations, and hands-on staff training which all resulted in record-breaking sales growth.

Taco Johns Davenport, IA / Dubuque, IA General Manager / Multi Unit Franchise Operations Assistant

●Responsible for interviewing, evaluating, and hiring of management and staff, and training of company policies and procedures.

●Responsible for all operations, maintaining inventories of food, beverage, and supplies, and repair & maintenance of the locations.

●Oversee payroll hours and scheduling per company guidelines.

●All aspects of bookkeeping, daily audits, and general ledgers for the facilities.

●Assisted with marketing tactics and media.

●Increased sales twenty-eight percent resulting in record sales.

●Decreased employee turnover rate by twenty-one percent.

●Improved operations standards from the highest ratio of customer complaints to corporate office to numerous complimentary letters, e-mails, and phone calls.

●Obtained a comprehensive overview of both administration and operations through a “hands on” assistance in five locations averaging two hundred total employees.

●Met with management teams analyzing and defining budgets, profit and loss statements, and assisted in recruiting, training, and improving productivity efforts.

●Assisted in the development of new management bonus incentive program.

Associate General Manager Village Inn (dba Vicorp Restaurants) Moline, IL March 1989 - January 2001

●Employed by the company for 12+ years in every management and crew position.

●Responsible for all Front of House & Back of House operations.

**Additional relevant experience available upon request.

EDUCATION:

1985 South Winneshiek high School Calmar, IA

1987 University of Iowa – Iowa City, IA

Major: Business Administration

Minor: Liberal Arts Music Performance

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