Customer Service Patient

Shelley Cheree Boykin

*** ******** ** ***** ****, GA 30180*678-***-***** *******.**********@*****.***

CAREER OBJECTIVE:

Seeking a Patient Care Technician position utilizing compassionate-care abilities and clerical skills to provide quality health services to patients.

Authorized to work in the US for any employer

PATIENT CARE EXPERTISE:

• Able to maintain comfort and privacy of patients during shift

• Highly skilled in maintaining a safe environment for patients and staff

• Demonstrated ability to answer phone and provide information to patients and families

• Comprehensive knowledge of developing a patient care plan

• Well versed in assisting in activities of daily living for patients

• Outstanding patient care abilities

KEY STRENGTHS:

Adept at taking vital signs; temperature, blood pressure, pulse and respiration rate

In-depth knowledge of preparing, maintaining, and disseminating unit reports

Able to perform sticks with Butterfly needles and also syringes and ETS

Quickly responded to and resolved all customer service issues in a timely manner.

Assisted with patient transfer and ambulation. Maintained a clean, healthy and safe environment.

Maintained accurate records of patient care, condition, progress and concerns.

Provided a comforting and soothing environment

Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

Monitored expiration of medical supplies and medications.

EDUCATION

Certified Patient Care Tech The Training Center NW Georgia Inc, Cartersville GA 2016

Certified Nurse Assistant The Training Center NW Georgia Inc 2015.

Harbin Clinic Rome Ga Internship Program 2016)

West Georgia technical college General Studies

Chattahoochee Technical College Physical Therapy Assistant (2022)

Certifications

CNA Certification 2015 certification #CN0030041349

Patient Care Tech including the following:

Phlebotomy Tech 2016

EKG Tech 2016

Advanced Nursing 2016

American Heart Association BLS/CPR/AED/ First Aid

RELEVANT SKILLS

• Outstanding patient service skills

• Strong attention to detail

• Good interpersonal and time management skills

• Detail oriented with ability to multitask

Experience:

Functional Pathways at The Spires at Berry College Rome, GA July 2021-Present

In charge of all schedules. Creating and maintaining daily schedules

Clean Gym and equipment Such as Hydrocollator and equipment used by therapist for treatments.

Process Referrals by entering in the system for insurance approvals

Intake paperwork for new patients

Send POC’s to doctors for signatures and delayed certifications

Enter in signed POC’s to patients’ charts

Attend meetings

Answer phones

Call patients to make and remind of appointments

Run reports to keep up with documentation due dates for progress reports and recertifications

Wellstar Douglas Douglasville GA March 2020-May 2021

Helps therapists with treatments/evals

Monthly schedules

Review Charges for daily visits

Secretary duties such as making copies

Bringing equipment to therapist such as fees cart, walkers, canes, TheraBand

Kindred rehab services Group Rome, GA July 2019-April 2020

Early Mobility program

Moved patients out of bed

Helps therapists with treatments

Assisted in Barium Swallow studies

Daily Schedules

Meeting

Monthly Reports

Kindred Hospital of Rome Rome, GA March 2019-July 2019

Vital signs

Baths

Feed patients

Help with admission and discharges

Chart effectively

Chulio Hills Health and Rehab Rome GA: May 2016-Oct 2016

Assisted residents with ADL’s

Made beds every day after assisting residents to get dressed and to breakfast

Charted effectively

Kindred Hospice Douglasville GA: March 2018-November 2018

Travelled to patient homes

Bathed and groomed patients

Assisted patients’ families when patients die

Bring supplies weekly to patients

Attend morning conference call meeting

Floyd Medical Center Rome GA: Oct 2016-March 2018

Fluent with Care logistics and Cerner

Answers phones when needs

Assembles and disassembles charts when getting or discharging patients

Vitals such as temperature, blood sugars, blood pressure.

Assist patients with baths and daily living activities

Setup rooms for new patients

Return dirty pumps to Central sterile cleaning

Chart appropriating for each patient

Chulio Hills Health and Rehab Rome GA: May 2016-Oct 2016

Assisted residents with ADL’s

Made beds every day after assisting residents to get dressed and to breakfast

Charted effectively

Fed patients that needed assistance

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