Customer Service Support
Resume:
HARISH PANDIAN ASOKAN
PROFESSIONAL SUMMARY
To achieve excellence in the profession by continuously
upgrading my skills and to be an active contributor for the development of the firm. Hands-on experience planning, analyzing, and implementing assigned projects and establishing schedules and project parameters. Solves critical issues in time-sensitive environments. Offering strong work ethic and track record of building loyal customer and employee relationships.
EDUCATION
Bachelor’s in engineering, Mechanical, 2013
S h r i d h a r U n i v e r s i t y – Rajasthan, India. Attended workshop in Customer Relationship
Management, Bangalore, India.
WORK HISTORY
CUSTOMER RELATIONSHIP MANAGER,
08/2017-05/2022, EKAY & ASSOCIATES, Madurai,
INDIA.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Communicated professionally with colleagues, freelancers, and clients.
• Responded proactively and positively to rapid change. Peterborough, ON K9J3W3
*************@*****.***
ACCOMPLISHMENTS
• Achieved scheduling by
introducing project for various
tasks.
• Assisted senior leadership
teams.
• University youth festival event
organizing head
• Organized travels for various
events.
• Used Microsoft Excel to develop
tracking spreadsheets.
SKILLS
• Risk Management
• Non-compliance Assessments
• Detail Oriented
• Documentation and Reporting
• Data Analysis
• Verbal and Written
Communication
• Analytical Thinking
• Sales Development
• Proactive communication
• Proficient in MS Project, Excel,
Word, Powerpoint, Teams,
, AUTOCAD
• Time and stress management
CERTIFICATIONS
• First Aid & CPR
• Customer Relationship Management
CUSTOMER RELATIONSHIP
EXECUTIVE, 01/2014 - 03/2017
PADINK ENGINEERING, Chennai, India.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on latest products to increase sales.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Understanding key customer individual needs and addressing.
• Responded proactively and positively to rapid change.
• Conducting business reviews using CRM programs.
• Organizing schedules, Training, and setting goals.
• Target Achieving.
• Supervising the entire work process.
FAMILIAR WITH
Customer Handling
Positive sales
Engineering drawings mechanical
6S Rules
Root cause analysis
Promoting
Marketing
HOBBIES
Travel
Explore new areas
Volunteering
Badminton
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