Duke Energy Customer Service

Location:

Posted:

June 23, 2022

LEILANI M. BOWLIN

***********@*****.***

*** ****** ***** ***

GREENVILLE, SC 29605

OBJECTIVE

I am looking for a career I can enjoy and advance in.

SUMMARY OF SKILLS

I have been in customer service for the last 25 years. During this time, I have developed skills in communication, conflict resolution, and sales.

WORK EXPERIENCE

Duke Energy Customer Service Representative

July 1996 – July 2021

Resolve customer requests and complaints in a timely and respectful manner.

Advise customers with billing questions and explained their payment options.

Promote non-regulated products and services such as home wiring, water heater repair/replacement, surge protection.

Create and submit work orders to multiple departments.

Trained to balance working with multiple systems including: CMSI, CBIS, SAP FIORI, CIM BUI, CSC, Checkpoint, Avaya, Citrix and Speedpay.

Communicate with coworkers using Microsoft Outlook, Teams, and Word.

Spectrum

August 2021 – November 2021

Outbound business sales

Trained to balance working with multiples systems including: CSG, Five9, Price Tool, ICOMS

Had to resign due to Covid issues

Chick-Fil-A front of House

January 2022 – Present

Greet customers and take their food orders.

I make sure the lobby is clean and an enjoyable experience for the customer.

Resolve customer complaints in a timely and respectful manner.

Communicate with coworkers using Hot Schedule teams and Pathway.

EDUCATION

Associate Degree in Secretarial Science

Rutledge College Graduated in 1980