Customer Service Administrative Assistant

Dominique Thompson

Washington, D.C 202-***-**** ********.**********@*****.***

PROFESSIONAL PROFILE

To obtain a position that allows me to be efficient, hardworking, driven and motivated in all that I do. To fulfill a role in assisting individuals on a day to day basis while working as a competent team member who willingly provides support to those on my team. This role will allow me to help provide individuals with a great deal of customer service and support, and to apply the necessary skills and techniques as a driven and motivated employee.

SKILLS

Dynamic, self-driven professional eager to learn new skills,

Ability to work both independently and interactively as part of a team. Capable and reliable in handling multiple tasks while maintaining an orderly efficiency of operations.

Consistently maintains a high degree of effectiveness while balancing daily responsibilities

Result-driven professional with excellent problem-solving skills

Experience in Microsoft (Word, Excel, Access, PowerPoint, Outlook, and SharePoint)

Detail-oriented and adept in research, financial management, providing office support and customer service, database management, analysis, and document preparation

Advanced in research analysis, program management, and organizational management.

EDUCATION

Ballou Senior High School (High School Diploma) 2009

American Intercontinental University, Bachelors Of Science In Communications (2017)

Certificate of Completion: Customer Service Certification, Customer Service

PROFESSIONAL EXPERIENCE

Office Of Program Review, Monitoring, And Investigation Department Of Human Services

Administrative Assistant

August 2019-Present

Provides a welcoming environment and atmosphere to each individual within the establishment, maintains a professional working relationship with coworkers and clients.

Managed tools, materials, and all required items in order to complete each individual task required of me and as deemed necessary.

Prepared the required file cases for both filing and record retention.

Responsible for updating the calendar monthly for the desk days as well as the investigator service center assignments.

Monitors each indivual set of keys for both office cubicles and file cabinets.

Properly distributes office supplies to staff as needed, as well as maintain an accurate record of supplies being distributed.

Thoroughly manages bi-weekly folders for all staff and maintain confidentiality of each record and file.

Creates the required referrals for new investigations, GC and anonymous call cases.

Accurately assigns cases to Investigators as well as created a transmittal for the authorized investigator to sign for the case.

Keep folders of of each signed transmittal for each individual investigator.

Create and organize monthly reports as well as help prepare cases for mass interviews.

Being efficient and open to learning new strategies within the company and producing stellar results at all times to ensure that I am living up to the company’s expectations as well as exceeding them.

Utilizing the necessary tools and materials to get everything required of me to be successful within my position.

Engaged in daily activities to help ensure that my team as well as each individual in the establishment were gaining the proper support and knowledge for advancement.

The ARC Of Prince George’s County

Driver

July 2016- August 2019

Provided a welcoming and safe atmosphere to each individual who I was responsible for transporting.

Secured wheelchairs with 4-point safety strap.

Secured lose equipment for passengers within the vehicle to ensure that emergency exists aren’t blocked.

Requires all passengers including self to wear seatbelts while being within the vehicle.

Always obeyed traffic rules while operating an ARC van to ensure that I am abiding by the laws as well as keeping each individual safe.

Ensures that all windows and doors are locked at the end of my shift each day.

Provides adequate supervision to each passenger in the van, made sure that I am operating the vehicle safely and providing a great deal of support.

Big Bus Tours

Driver

January 2013- June 2016

Provided a welcoming and friendly environment for each individual tourist who rides on the big bus tour bus.

Performed pre- trip inspection of my assigned bus and which involved me checking fluids, fueling the bus, and ensuring the bus is clean and ready for passengers.

Followed the designated route as scheduled under the direction of the dispatcher.

Stopped at every bus stop on the route regardless of whether or not there were any passengers present at that stop.

Maintained the safety of the bus as well as passsengers at all times during the tour.

Followed all State and Federal traffic and DOT laws rules/ regulations.

Reported any incidents and accidents immediately per company policy.

Maintained a professional driving style, presentation, and demeanor whenever in uniform.

Provided a great deal of customer service to each individual customer as well as completed any other tasks as deemed necessary and appropriate.

IST Manage Service

Administrative assistant

January 2012- January 2013

Monitors incoming calls and directs each call appropriately to the correct individual.

Coordinated as well as overseen the entry badge process for IST.

Responsible for contracting staff and vendors including facilitation of the local emergency response personnel as well as provided assistance with background check process to include process completion.

Filed incoming client correspondents as well as transmitted outgoing faxes and routed all incoming faxes.

Properly scanned the necessary documents to the appropriate network drives.

Coordinated office services which included but not limited to opening and closing the office facility, ordering the necessary supplies and equipment, distributing communication as well as creating and tracking official correspondence and memorandums as desired.

Provided the necessary support to HR personnel’s, projects and staff members while carrying out special projects assigned and expected of me to complete.

Provided analytical and and administrative support as deemed necessary and appropriate to meet the needs of the agency as well as excel in my role as an administrative assistant.

Maintained a high level of confidentiality and provided the necessary support and assistance to those within my agency to make sure that I am fulfilling my duties and responsibilities as an employee of IST manage Service.

References:

Available upon request

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