Center Director of Huntington Learning Center
Resume:
TRACY SHAW
*******@*****.***
EDUCATION
Master's in Human Services
Concordia University - River Forest, IL
March 2015 to December 2017
B.A. in Psychology
Governors State University-Earned
2012 to 2014 - A member of Tau Sigma National Honor Society - 2013 Prairie State College
2010 to 2011
WORK EXPERIENCE
Center Director
Huntington Learning Center
2020 to Present
• Assist students prepare for college by creating SAT and ACT preparation programs
• Meet with students and parents to create a road map for college choices.
• Work with students and parents to create testing and college application timetables
• Work with students and teachers to ensure all academic requirements are met and remain current
• Determine staffing requirements, and interview, hire and train new employees and oversee all operational procedures
• Maximize Center revenue and profitability by managing revenue, expense, operations and marketing goals
• Follow marketing and advertising plans to increase Huntington’s presence in the community by fostering positive relationships with local school and business personnel and presenting at parent workshops and community groups
• Works closely with staff members and other departments (such as Student Finance and Academics) to ensure that student inquiries are being handled in a timely manner.
• Handles all incoming advising related inquiries via telephone and electronic communication avenues for the assigned student population within established service metrics.
• Handles academic requests of students
Student Finance and Academics
DeVry University
2014 to 2016
• Handles all incoming advising related inquiries via telephone and electronic communication avenues for the assigned student population within established service metrics.
• Works closely with staff members and other departments (such as Student Finance and Academics) to ensure that student inquiries are being handled in a timely manner.
• Handles all incoming advising related inquiries via telephone and electronic communication avenues for the assigned student population within established service metrics.
• Handles academic requests of students.
• Coordinate resolutions to cases involving advising issues for online students within 48 hours.
• Reach out to and encourage students to pursue and complete their program of study.
• Responsible for retention of assigned students throughout their program of study.
• Provides follow-up to students with issues and/or concerns with outstanding customer service. Admissions/Financial Aid Specialist
Trenz Beauty Academy
2012 to 2014
• Schedule student’s appointments to tour the school.
• Received the Most Valued Faculty award in 2012
• Advise students regarding enrollment, calculate previous college credits.
• Consults with students regarding financial obligations, working in conjunction with financial aid to ensure academic as well as financial success.
• Assists students in determining scheduling and credit calculations for graduation.
• Recruit students from various high schools and college fairs. Assistant Principal/Teaching Supervisor/Youth Counselor/Youth Group Counselor An Open Door Academy
2008 to 2014
• Trained and supervised teachers/teacher assistants
• Worked as liaison between Principal and Staff as well as parents and staff.
• Facilitated daily school functions and curriculum as well as annual standardized testing
• Facilitated workshops/ seminars for teachers
• Facilitated advertising and marketing via sponsoring events introducing AODC Academy to the community
• Conducted group and individual counseling sessions with youth and their families.
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