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Customer Service Call Center

Location:
Santa Monica, CA
Posted:
June 23, 2022

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Resume:

Kate Longfellow

Lifetime of Helping People

Santa Monica, CA 90405

adrh0z@r.postjobfree.com

+1-505-***-****

At my age, I have many "previous lives" including:

• being a single parent with 3 children

• working from home 20 years as a legal transcriber

• assisting at my children's private school with learning skills

• graduating in 1989 with Master's degree in Clinical Psychology

• gaining Licensed Professional Clinical Counselor in New Mexico

• 20 years experience as a Behavioral Support Consultant. Authorized to work in the US for any employer

Work Experience

Behavioral Health Technician

Worked with license in NM, Eve Wedeen & Assocs, Albuquerque - Albuquerque, NM January 2000 to March 2020

Interviewing individuals who have requested behavioral services through State of New Mexico's Developmentally Delayed Waiver, to write assessment of clients' needs and abilities. After my assignment to join the treatment team on a case, I would write a comprehensive Behavioral Support Plan and meet at least weekly with clients, mostly in a group homes or at day programs, to implement plans. Goals are around changing/preventing undesirable behaviors and replacing them with functional behaviors which allow clients to engage in community activities and employment. Education

Master's degree

Skills

• Applied Behavior Analysis (3 years)

• Autism Experience (10+ years)

• Experience with Children (3 years)

• Behavioral Health (10+ years)

• Behavioral Therapy (10+ years)

• Developmental Disabilities Experience (10+ years)

• Crisis Intervention (10+ years)

• Typing (10+ years)

• Motivational Interviewing (3 years)

• Mental Health Counseling (10+ years)

• Communication skills (10+ years)

• Documentation review (10+ years)

• Individual / Group Counseling (7 years)

• active listening with empathy, writing and reviewing assessment documents, creating Crisis Intervention Plans. All using Windows and Word. (10+ years)

• Word processing

• Writing skills

• Computer skills

• Safety plans

• Child & Family Counseling

• Cognitive Behavioral Therapy

Languages

• English - Fluent

Certifications and Licenses

Applied Behavioral Analysis professional 3-day work shop around 2008. May 2008 to Present

I do not have my certificate. The workshop was tailored to treatment with individuals who have developmental delays, especially those diagnosed with Autism. Assessments

Customer focus & orientation — Highly Proficient

May 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Highly Proficient

May 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Written communication — Highly Proficient

May 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient

Scheduling — Proficient

May 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Verbal communication — Proficient

May 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate