Customer Service Call Center
Resume:
Kate Longfellow
Lifetime of Helping People
Santa Monica, CA 90405
***********************@***********.***
At my age, I have many "previous lives" including:
• being a single parent with 3 children
• working from home 20 years as a legal transcriber
• assisting at my children's private school with learning skills
• graduating in 1989 with Master's degree in Clinical Psychology
• gaining Licensed Professional Clinical Counselor in New Mexico
• 20 years experience as a Behavioral Support Consultant. Authorized to work in the US for any employer
Work Experience
Behavioral Health Technician
Worked with license in NM, Eve Wedeen & Assocs, Albuquerque - Albuquerque, NM January 2000 to March 2020
Interviewing individuals who have requested behavioral services through State of New Mexico's Developmentally Delayed Waiver, to write assessment of clients' needs and abilities. After my assignment to join the treatment team on a case, I would write a comprehensive Behavioral Support Plan and meet at least weekly with clients, mostly in a group homes or at day programs, to implement plans. Goals are around changing/preventing undesirable behaviors and replacing them with functional behaviors which allow clients to engage in community activities and employment. Education
Master's degree
Skills
• Applied Behavior Analysis (3 years)
• Autism Experience (10+ years)
• Experience with Children (3 years)
• Behavioral Health (10+ years)
• Behavioral Therapy (10+ years)
• Developmental Disabilities Experience (10+ years)
• Crisis Intervention (10+ years)
• Typing (10+ years)
• Motivational Interviewing (3 years)
• Mental Health Counseling (10+ years)
• Communication skills (10+ years)
• Documentation review (10+ years)
• Individual / Group Counseling (7 years)
• active listening with empathy, writing and reviewing assessment documents, creating Crisis Intervention Plans. All using Windows and Word. (10+ years)
• Word processing
• Writing skills
• Computer skills
• Safety plans
• Child & Family Counseling
• Cognitive Behavioral Therapy
Languages
• English - Fluent
Certifications and Licenses
Applied Behavioral Analysis professional 3-day work shop around 2008. May 2008 to Present
I do not have my certificate. The workshop was tailored to treatment with individuals who have developmental delays, especially those diagnosed with Autism. Assessments
Customer focus & orientation — Highly Proficient
May 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Highly Proficient
May 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Written communication — Highly Proficient
May 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Highly Proficient
Scheduling — Proficient
May 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Verbal communication — Proficient
May 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate