Customer Service Representative
Resume:
LIZA BABINEAUX-JONES, SHRM-CP
HUMAN RESOURCE PROFESSIONAL
P
E
********@*****.***
A
Houston, TX. 77073
PROFILE
EDUCATION
Highly motivated professional with 7 years of Human Resources experience seeking a fast paced, challenging position with multiple responsibilities. Capable of working independently while providing administrative support, utilizing independent judgement, confidentiality and professionalism as a member of an integrated team.
Columbia Southern University
Orange Beach, AL
Currently enrolled in pursuit of B.S. Human Resource Management (Junior)
KEY SKILLS
HRIS-NEOGOV, SAP, SUCCESS FACTORS, SHAREPOINT
KNOWLEDGE OF TITLE VII, DOL, FLSA
PERFORMANCE MANAGEMENT
EXCELLENT COMMUNICATION (WRITTEN/VERBAL) SKILLS
CUSTOMER SERVICE CERTIFICATION PROGRAM 2010
TRAIN THE TRAINER 9/2014
DDI CERTIFICATION 7/2015
SHMP-CP 1/2022
EXPERIENCE
February 2019 - Current
Houston Metropolitan Transit Authority
Associate Staffing Representative
Full Life Cycle Recruiting. Review internal and external employment applications/resumes to evaluate work history, education and training, compensation expectations and other qualifications. Present qualified candidates to hiring managers, discuss qualifications and observations from interviews. Extend offers and prepare offer letters. Familiarity with METRO’s benefits, union rates, and shift differential. Establish hiring criteria while developing selection and recruiting competency profiles by analyzing job description and requirements with hiring managers. Generate, create and provide applicant data and new hire monthly, quarterly and yearly reports. Use various recruiting techniques and tools for sourcing qualified candidates. Assist and direct employees with questions regarding Staffing, HRIS, Benefits, Compensation, Employee and Labor Relations.
October 2015-February 2019
Houston Metropolitan Transit Authority
Staffing Coordinator
Create job requisitions and postings in the ATS NEOGOV. Assist applicants with the online application process. Candidate onboarding, assist candidates in pre-employment process to include background checks, scheduling physical exams and drug & alcohol testing. Conduct New Hire Orientation weekly. Completes E- Verify and I-9 documentation. Administered Microsoft testing for applicants. Created, generated, and provided applicant data and new hire report. Assisted with STLOA process. Screened employment applications, assisted with interviewing qualified candidates when needed. Scheduled interviews for Staffing Representatives
November 2011-October 2015
Houston Metropolitan Transit Authority
Team Leader/Trainer
Ensure call center is opened and phones are in service. Run various ACD reports daily. Oversee day-to-day operations, performance and schedule adherence. Verify employee payroll/attendance records are updated accordingly. Monitor Direct Reports for quality and accuracy. Provide quarterly productivity reports to Direct Reports and coaching and feedback regarding their performance. Process customer check requests. Oversee staff to ensure KPI’s are achieved. Assist management in ongoing process improvement efforts. Facilitate new hire 4–6-week training program. Maintain an environment that promotes learning, engagement, and participation. Assist with creating training schedule and agenda. Create and maintain files for new hires.
August 2005- November 2011
Houston Metropolitan Transit Authority
Customer Service Representative
Assist customers with routing information-schedules, bus stop locations, fares, detours, special events, changes/improvements in service. Provide QCard balance and usage activity. Ability to diffuse customer situations.
COMMUNICATION
My ability to work well with others has allowed me the chance to develop professional relationships within many departments. This gives me the chance to utilize additional resources to further perform my current and future job responsibilities.
LEADERSHIP
Class IV Leadership Development Program – 2015
REFERENCES
AVAILABLE UPON REQUEST
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