Athena Diehm

720-***-****

**** ******* **** ****

Denver CO,8023

Profile

My name is Athena Diehm, I have 10 years of customer service experience, 4 of those years have been spent in the pet industry and 7 years also being in a management roll. I am looking for a career with a great company that I can grow with.

Experience

Pet Stylist and Shift Leader, The Groomery by PetSmart; Greenwood Village 2016-Present PetSmart is a retail chain that specializes in pet products and services, including pet grooming and training. During my time with PetSmart my responsibilities include: Consulting with pet parents to discuss their pet’s needs and their desired cut Bathing, blow drying, trimming hair

Trimming nails, making sure they are not cut too short tor left too long Creating unique styles and experimenting with new styles and techniques Treating all animals with love, care and compassion Keeping my tools in top shape

Providing excellent customer service

Building my clientele to help ensure repeat business Keeping my station clean, disinfected, and organized My managerial duties include:

Performing 3 daily safety checks

Opening and Closing the cash register

Performing opening tasks and end of day closing procedures Keeping the salon in a safe, clean, and organized state Delegating weekly cleaning tasks

Shift Leader, Mad Greens; Centennial Colorado 2014 to 2016 Mad Greens is a restaurant that started in Colorado in 2004. They serve chef-inspired salads with ingredients that are fresh and local. As the Shift Leader I worked closely with the Assistant Manager and General Manager to make sure that all tasks were completed, sales goals were being met, and training the crew to the business needs. I was in charge of:

Checking dates to ensure no expired foods are being served Keeping customers satisfied

Handling catering orders to ensure quality

End of day paperwork, cleaning, and closing out the drawers Keeping team moral up

Maintaining a safe and clean environment

Culture in the restaurant was a big part of my job, making sure that the employees were happy and excited. And they rolled that into the customer service that was given to our guests. General Manager, Subway; Aurora Colorado 2013-2014 At Subway I started as a Sandwich artist and worked my way to becoming the General manager within 6 months of being hired. As the General Manager I was in charge of all operations including: Hiring

Scheduling

P&L

Handling all reviews of employees

Maintaining a safe, fun, and engaging work environment Keeping the store in excellent condition

Creating a positive environment for my employees was a huge success. I moved sales at my location up 20% in my time as a General Manager.

Cashier and Line Worker, Schlotzsky’s; Oklahoma City, OK 2010-2013 Schlotzsky's is a franchise chain of restaurants, specializing in sandwiches. During my time with Schlotzsky’s I was cross trained for every station available. I worked on the food line, Front of House cashier, Drive-Thru cashier, and food prep. I strived to excel at each task I was asked to preform. I was in charge of: Keeping my station organized and stocked

Making sure the dining room and restrooms looked great at all times Keeping up with expiration dates of foods

Adhering to Schlotzsky’s food standards

Maintaining a safe and clean work environment

Most importantly making sure every customer left happy Education

Norman North High School- No Diploma

Skills

Customer Service, Money Handling, Microsoft Word proficient, Organization and Cleanliness References

Christopher Jensen 303-***-****

Amanda Jensen 303-***-****

Jamie Hudgens 720-***-****

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