Valley Power Customer Service
Resume:
Pauline Valdovinos
Ontario, CA 91764
***********@*****.***
Objective
To assist an Administrator who requires a hard working assistant with the capacity to effectively complete assigned work and projects efficiently and accurately. I can offer excellent communication and leadership skills to utilize in a professional atmosphere.
Qualifications Profile
Dependable, well organized and loyal employee with over 25 years of experience in Customer Service Industry.
Highly flexible and adaptable to changing organizational needs.
Effective problem-assessment and problem solving skills; strong communications.
Key skills areas include word processing, typing, faxing, Excel, MS Word, 10-key by touch, Outlook/email, Internet access proficient.
Extraordinarily personable, approachable, and very communicative.
Always maintain professionalism, works great under pressure.
Exceptional multi-tasking skills.
Administrative Assistant
August 2014 - Present: Valley Power Systems – City of Industry, CA
Provide administrative support to the Parts department Manager through project coordination and research for all sales transactions.
Balances daily sales and prepares excel spreadsheet for Credit card, Cash and Electronic check transactions.
Invoices parts ticket transactions for daily sales.
Develops and distributes a Daily and Monthly Sales Report for COI-Parts Department.
Codes and Processes all Vendor invoices for the Parts department to the Credit Department for payment.
Provides administrative support for Parts Department Counter Sales Team, which includes data entry, providing proof of signature for part sales, photocopying, faxing, credit & billing adjustments for part tickets, and customer service follow-up.
Assisted as backup for the overflow of incoming calls and inquires for parts department.
Separates and prepares the original part tickets for the MIS department to be scanned into archives.
Customer Service/ Inside Sales Rep.
October 2005 – Feb 2013: Key Impact Sales (formerly Watson & Associates)
Processed daily orders, revisions, and order confirmations for a variety of Distributors.
Assisted outside Sales Representatives with New Sales leads and special projects as needed.
Pulled and shipped product samples to Distributors and Customers.
Troubleshooting shortages, sourcing products, transportation issues, pricing discrepancies and damaged product.
Ordered samples for Food Shows, Cuttings, and New items.
Informed Distributors and Customers of Price Increases, New & Discontinued Items, Substitute items and any upcoming Holiday schedules.
Prepared and processed preliminary paperwork to vendors for new credit applications.
Processed return merchandise requests.
Assisted with collection calls for past due invoices and short paid invoices.
Provided Product Spec’s, Nutritional information, Kosher and Allergens letters for Distributors and Customers.
Assisted
Administrative Assistant – Customer Service
July 1995 - January 2005: Bradshaw International - Rancho Cucamonga, CA
Supervised four employees in a professional office environment.
Responsible for daily billing and any credit adjustments needed.
Researched shipment shortages, filed freight claims for damaged or lost shipments to all freight carriers.
Assisted with order entry, customer complaints regarding shipping or billing discrepancies.
Finalized daily and monthly end sales reports.
Ran daily reports for inventory transactions and processed adjustments as needed.
Assisted Sales force with special requests, sample requests, customer sales reports, etc.
Assisted as backup sales person for product sales showroom to the public.
References:
Upon Request
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