Customer Service Medical Assistant
Resume:
Maria Morales
Tucson, AZ *****
adrgxx@r.postjobfree.com
I am Bilingual, I am dedicated, hard working, people person experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills, Trustworthy, ethical and committed to superior customer service. Confident and poised in interactions with individuals at all
levels Detail-oriented and resourceful in completing projects; able to multi-task effectively. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Front Office Receptionist
Arizona Community Surgeons - Tucson, AZ
March 2019 to March 2020
Fast paced Front office in a busy Orthopedic specialist office with 5 physicians and 3 Physicians Assistants
• Checking patients in at the front desk
• Answering the phone
• Scheduling appointments/referrals
• Interviewing patients for case histories and key information prior to appointments
• Compiling medical records and charts
• Processing insurance payments
• Operating computer software and office
• Maintaining supplies and appearance for the office
• Greeted all patients
• Checked in/out patients
• Answered phones, took messages and directed patients
• Scheduled appointments
• Returned calls to Patients
• Resolved patient issues
• insurance verification
• Handled cash for co pays
• Petty cash drawer
• Monitored and updated patient records
Customer Service Representative
Customer Service Representative - Tucson, AZ
Schedule Technician Appointments
Sam Levitz Furniture Company - Tucson, AZ
January 2014 to February 2019
January 2014 to February 2019
Responsibilities
Answer high levels of inbound calls and direct them To to there perspective departments like there original sales persons, accounting, delivery department Schedule technician appointments
Warranty claims for customers
Back order calls
Inventory
Schedule repair dates with our customers
Confirm appointments for tech. Appointments
And shop date's for repair with customers
• Assisted customers with a warm and professional attitude
• Processed exchanges, refunds and customer transactions
• Interacted with customers through live chat
• Kept record of customer issues
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Assisted with technical support duties
• Assisted customers with questions
• Wrote call center scripts
• Handled billing issues and order inquiries
• Performed data entry for customer information, shipments and order Cashier/Customer Service
STANDARD RESTAURANT SUPPLY - Tucson, AZ
January 2013 to January 2014
Responsibilities
Help customers restaurant business owners and or managers find items in the store Answer phones
Ring up customers with there purchases
Stock shelves with merchandise
Take payment for restaurant/business owners
Clean up the store make sure aisles are clear and clean.. Move merchandise around
Medical Assistant
Dr. Jeffery Monash - Tucson, AZ
February 2012 to February 2013
rooming patients, Vitals, charting, medical records, answering phones, setting appointments, referrals Cashier/Customer Service
Sam Levitz Furniture - Tucson, AZ
March 2010 to April 2012
Tucson 03/31/10 to 04/2/12 cash handling, finance applications with signing, taking payments, answering phones, setting delivery dates with customers, customer service calls, phone operator Lead Cashier
Sam Levitz Furniture
March 2010 to April 2012
• Maintain a positive work environment for all Cashiers
• Resolve cash tills at the end of every shift
• Generate accurate till reports for each register
• Manage and perform all check-out functions on a daily basis
• Communicate clearly and openly with customers
• Manage the check-out area and ensure each station remains clean and efficiently run
• Respond to Cashiers' requests for price checks and other functions for customer service
• Listen to customer complaints and questions and refer them to the assistant manager when required
• Ensure all stations have adequate cash and change at all times
• Serve as the primary point-of-contact for customer service associates Medical Assistant Externship
West Horizon Medical Center - Tucson, AZ
April 2008 to March 2009
Roomed patients, pulled and filed medical records, Administered injections, monitored EKG's, took vital signs, ear lavage, and performed additional tasks as necessary. prep cook, cashier Customer Service
Peter Piper Pizza - Tucson, AZ
July 2007 to July 2008
prepping the make table, preparing for the morning shift, setting up for the buffet, helping customers if they had any complaints.
Education
certification in Medical assistant
Tucson College - Tucson, AZ
April 2008 to May 2009
Skills
• Medical Assisting (2 years)
• Customer Service
• Bilingual
• Customer Care
• Customer Support
• Guest Service
• Front Desk
• Reception
• Front Office
• Patient Care
• Vital Signs
• EMR Systems
• Patient Care
• Insurance Verification
• EMR Systems
• Medical Office Experience
• Medical Records
• Spanish
• Medical Receptionist
• English
• Medical Scheduling
• Computer Operation
• Administrative Experience
• Data Entry
• Computer Literacy
• HIPAA
• Hands-on experience in accepting payments from customers and give change and receipts
• Highly skilled in using scanners, cash registers, and calculators to calculate the price of items that customers buy
• Proven record of using the right process for cash, credit cards, or other types of payment
• In-depth knowledge of handling returns and exchanges of goods
• Thorough understanding of counting the money is in register at the beginning and end of shift CUSTOMER SERVICE: Customer Service
• Track record of greeting customers in a polite and friendly manner
• Able to bag and wrap customers' purchases
• Demonstrated ability to assist customers to sign up for store rewards programs and to apply for store gift cards
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way COMMUNICATION:Communication
• Excellent verbal and written communication skills
• Dedicated and careful
• high level of accuracy and strong attention to detail
• Fluent in English and Spanish
• Phone etiquette
• Typing
• Triage
Certifications and Licenses
Medical Assistant April 2008 to March 2009
Contact this candidate