Customer Service Representative RREMOTE & In-Office
Resume:
Focus Services (Roy, UT Location)
*/**** - */**** **** CSR - Project ended due to COVID
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER SERVICE REPRESENTATIVE
NETFLIXCS SLC, UT 9/2017 - 3/2018
Active Listening
Positive Attitude
Interpersonal Skills
Problem-Solving
Computer Literacy
Project Management Tools
Jira Service Desk
Zendesk
Microsoft Office Skills - MS Excel,
PowerPoint, Word
S K I L L S
25 E 1800 S Clearfield, UT
84015
****************@*****.***
I am a very hard-working individual - I am
looking for a full-time Customer Service
opportunity. I can commit to in-office
work, but would prefer remote work.
I do have Experience in Sales & in-
office/remote Customer Service positions.
P R O F I L E
E X P E R I E N C E
Bacon, Inc (Bacon App)
PillPack By Amazon Pharmacy
2020 - Present
2020-2021
INDEPENDENT CONTRACTOR
An app that lists different employers
and their shift/s offered. I chose what
shifts I want to take and go work.
Sometimes I go to the same company
a few days i n a row, or a different
company everyday. Sometimes I’m
picking orders, other days I’m helping
kit, and packaging orders. Sometimes I
am a security guard, or I am a
housekeeper. It just depends on the
jobs listed and the ones I chose to
work.
REMOTE CUSTOMER CARE ADVISOR
E D U C A T I O N
Renaissance Academy
2010 - 2014
SECONDARY SCHOOL
R E S U M E
MARIAH GALLEGOS
C O N T A C T
APPLICATION DATA PROCESSOR PROMOTED
TO LEVEL III
Assist customers over the phone and
on the web with billing/insurance
verification, product, or service
questions
Help answer customer inquiries
regarding their insurance and co-pays,
as well as shipping needs
Assist with Medicare Enrollment Apps, application reviews and scrubbing of online applications as needed, collect personal information from participants in a timely and accurate manner. Responsible to complete assigned special projects before deadlines - Worked on Control Points project- tracked if all departments were following their call guides/ processes. Tracked
"scoring" on InfoPath form, Organized and categorized InMoment data in order to narrow down connections between the call flow and low survey scores.
Willis Towers Watson
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