Focus Services (Roy, UT Location)

*/**** - */**** **** CSR - Project ended due to COVID

CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

NETFLIXCS SLC, UT 9/2017 - 3/2018

Active Listening

Positive Attitude

Interpersonal Skills

Problem-Solving

Computer Literacy

Project Management Tools

Jira Service Desk

Zendesk

Microsoft Office Skills - MS Excel,

PowerPoint, Word

S K I L L S

801-***-****

25 E 1800 S Clearfield, UT

84015

adrgxc@r.postjobfree.com

I am a very hard-working individual - I am

looking for a full-time Customer Service

opportunity. I can commit to in-office

work, but would prefer remote work.

I do have Experience in Sales & in-

office/remote Customer Service positions.

P R O F I L E

E X P E R I E N C E

Bacon, Inc (Bacon App)

PillPack By Amazon Pharmacy

2020 - Present

2020-2021

INDEPENDENT CONTRACTOR

An app that lists different employers

and their shift/s offered. I chose what

shifts I want to take and go work.

Sometimes I go to the same company

a few days i n a row, or a different

company everyday. Sometimes I’m

picking orders, other days I’m helping

kit, and packaging orders. Sometimes I

am a security guard, or I am a

housekeeper. It just depends on the

jobs listed and the ones I chose to

work.

REMOTE CUSTOMER CARE ADVISOR

E D U C A T I O N

Renaissance Academy

2010 - 2014

SECONDARY SCHOOL

R E S U M E

MARIAH GALLEGOS

C O N T A C T

APPLICATION DATA PROCESSOR PROMOTED

TO LEVEL III

Assist customers over the phone and

on the web with billing/insurance

verification, product, or service

questions

Help answer customer inquiries

regarding their insurance and co-pays,

as well as shipping needs

Assist with Medicare Enrollment Apps, application reviews and scrubbing of online applications as needed, collect personal information from participants in a timely and accurate manner. Responsible to complete assigned special projects before deadlines - Worked on Control Points project- tracked if all departments were following their call guides/ processes. Tracked

"scoring" on InfoPath form, Organized and categorized InMoment data in order to narrow down connections between the call flow and low survey scores.

Willis Towers Watson

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