Customer Service Care Coordinator
Resume:
CHARLENE JONES
Charleneparrish adrgx1@r.postjobfree.com
SKILLS
Company organization. Employee Scheduling Personnel recruitment Payroll Coordination Compensation structuring Organizational development
Microsoft/Excel Professional Customer Service
Training
WORK HISTORY
Care Coordinator 2-16-2018 - 4-29-2022
First Light Home Care Greater Charlotte - *Established efficient workflow processes, monitored daily productivity and implemented modifications to improve the overall effectiveness of personnel and activities.
*Scheduler/recruiter *Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs. *Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving. *Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification. * Assisted with the daily care of clients both at home and onsite at facilities. *Provided feedback and training to Caregivers. *Works closely with RN to design care plans for clients. * Designs and implements new methods of best practice. *Created and finalized contracts for clients. *Professional level of experience with Hoyer Lift, Medication Management, Feeding Assistance, Showering/Bathing, and Toileting, Emotional Support, and Compassion
Administrator 2000-2017 Easter Seals of Southern California *Accounts payable-including maintaining a weekly, monthly and yearly budget.
*Managing a staff of 64 *Following and documenting all state regulations * Organized staff training and department meetings *Provided weekly and monthly reporting *Attended training to maintain knowledge of changing state laws and environments.
*Maintained in-house schedule with constant accuracy and professionalism. Administrator: 1998-2010 Pacific Graffiti Solutions *Direct Administrator to the CEO. *Researched and implemented policy updates and changes under the direction of the CEO. *Maintained a relationship with outside vendors, keeping us known in the community *Assisted with training new hires. *Recruiting new hires. *Assumed responsibilities of the CEO in his absence.
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