Customer Service Account Representative

Douglas Simpson

586-***-****

***********@*****.***

Objective:

To be allowed management opportunity in customer service & sales that utilizes my communication and analytical skills. To which will result in organizational growth and bottom line profitability.

Skill Set:

Communication: Ability to express and interpret ideas, speak effectively, listen attentively, and contribute group discussion.

Leadership: Ability to manage and guide individuals and groups towards the completion of tasks, and delegate tasks respectfully to appropriate individuals who will complete said task correctly.

Human Relations: Apply interpersonal skills to resolve conflict, provide support, develop positive rapport amongst team, and instill positive attitudes PREVIOUS EMPLOYMENT:

Rams Horn, Southfield, MI Kitchen Supervisor (2011- Present)

• Train new hires.

• Inventory control

• Cook/ Daily operations

• Coach Team members

• Reinforce positive and productive work habits

• Maintain standards of cleanliness as set by company TransWorld Corp. LLC, Southfield, MI Account Representative (2009-2011)

• Send Letters.

• Call debtors.

• Negotiate to secure payment.

• Administrative tasks for each account.

• Review, prepare, and refer accounts to Legal Department for further action if necessary.

• Meet monthly collection goals

Asset Acceptance Corp, Warren, MI Account Representative (2006-2009)

• Send Letters.

• Call debtors.

• Negotiate to secure payment.

• Administrative tasks for each account.

• Review, prepare, and refer accounts to Legal Department for further action if necessary.

• Meet monthly collection goals

Macy’s, Troy, MI Shoe Department Supervisor (2004-2006)

• Inventory control

• Sales

• Train new hires

• Stock inventory

Aaron’s Leasing to Own, Ferndale, MI Account Manager/General Manager (1999- 2004)

• Manage accounts

• Reconcile inventory

• Order merchandise

• Secure weekly and monthly revenue

• Reconcile monthly revenue, payables, and receivables Florsheim Shoes, Dearborn, MI General Manager (1995-1998)

• Daily operations secessions

• Sales tracking

• Account payables and receiving

• Human resources coronations

• Interviewing, hiring, and separation

• Inventory and cost control

SPECIAL SKILLS:

Great intrapersonal skills, outstanding leadership qualities, keen knowledge of P&L, and phenomenal work ethic.

REFERECNCES: Available upon request.

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