Customer Service Sales Associate

Linda Curtis

**** ******** *** #*

Ojai, CA *****

************@*****.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS AND SKILLS

• Excellent Customer Service skills

• Passionate about Visual Merchandising/Driving Sales

• Extensive experience with program development, management and evaluation

• Strong analytical and problem solving skills

• Excellent verbal and written communication skills/Conflict Resolution

• Interpersonal coaching and group facilitator

WORK EXPERIENCE

REI, BERKELEY, CA April 2009-2020

SALES ASSOCIATE/SALES LEAD

Retailer of recreational equipment and outfitters for outdoor enthusiasts.

• Excellent customer service; positively influences sales closures

• Regularly promotes Co-op with average membership sales consistently over 200%

• Assisted in the recruitment, selection, hiring and training of new employees

• Sales Prep Lead for numerous Sales/Team Leader

• Visual Merchandising Team for most floor set moves 2012-Present ESTATE COIN COMPANY, LAFAYETTE, CA January 1995-March 2005 OFFICE MANAGER

A leader in the industry of Numismatic commodity sales and brokerage.

• Resolved customer service related issues and invoice discrepancies

• Assisted audit documentation and process

• Managed annual income filing process; year-end financial close; preparation of profit/loss

• Organized and managed all aspects of contracts generation process

• Supervised online auctions; shipping and receiving SAN DIEGO CITY SCHOOL DISTRICT September 1983-June 1994

ELEMENTARY SCHOOL TEACHER

Self-contained classrooms grades 3-6; Gifted and Talented Education

• Regular education classroom planning, organization and evaluation

• Developed a specialized curriculum program that was implemented by San Diego City Schools

• Established a “Gifted and Talented” program for a new school; Parent Education Clinic

• Grant presented and awarded for visual media and related education materials/ disadvantaged students

EDUCATION

Bachelor of Arts, Liberal Studies; San Diego State University, California, 1981 California Clear Multiple Subjects Teaching Credential; San Diego State University, California, 1983

CTEL certificate (California Teachers of English Learners); University of Phoenix, 2009

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