Shannon Guiste
Batavia, NY *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
WNY Urology Associates - Cheektowaga, NY
June 2021 to April 2022
Check in pts, make, change, or cancel appointments, make phone calls, and process payments Internship-patient Access Specialist
BATAVIA PRIMARY CARE
August 2019 to December 2019
Answer phones, check in patients, sort mail, enter data into patients charts, send faxes Crew Member
Speedway - Batavia, NY
March 2019 to November 2019
Cash out customers, change garbage, assist with gas pumps, stock shelves Crew
WENDY'S
June 2016 to March 2019
Prepare orders, cash out customers, stock, set up lines Interim Assistant Director
HOLLAND LAND OFFICE MUSEUM
August 2010 to July 2012
Set up exhibits, filed, sent faxes, set up inventory, used Microsoft Office, answered phones Education
AAS in MEDICAL ADMINSTRATIVE ASSISTANT
GENESEE COMMUNITY COLLEGE
December 2020
AAS in HUMAN SERVICES
GENESEE COMMUNITY COLLEGE
May 1994
Skills
• Knowledgeable of office procedures
• Familiar with medical terminology
• Professional phone etiquette
• Experienced in customer service
• Clerical Experience
• EMR Systems
• Insurance Verification
• Medical Records
• Medical Billing
• Medical Scheduling
• Microsoft office
• Typing 45 wpm
• Medisoft, and Medident
• Medical Office Experience
• Anatomy Knowledge
• Patient Care
• QuickBooks
• Hospital Experience
• HIPAA
• Physiology Knowledge
• CPT Coding
• Data Entry
• ICD-10
• ICD-9
• ICD Coding
• Vital Signs
• Transcription
Assessments
Customer Service — Completed
November 2020
Identifying and resolving common customer issues
Full results: Completed
Scheduling — Proficient
November 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative Assistant/Receptionist — Proficient November 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Working with MS Word Documents — Highly Proficient November 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.