Data Entry Enforcement Officer
Resume:
Jessica J. Frederick
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-References and letters of recommendation Available upon request- PROFESSIONAL EXPERIENCE
SECURITAS - KING COUNTY FARE ENFORCEMENT, Seattle, WA January 2019- Current Fare Enforcement Officer- Admin Supervisor.
● Review statistics, reports, and infractions submitted by officers for completeness and accuracy.
● Support review of Fare Enforcement/Fare Inspection performance statistics reported to Securitas Management for completeness and accuracy.
● Interviewing, orienting and training employees.
● Planning, assigning, and directing work; coaching and appraising performance of officers,rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations to Securitas Management, in accordance with the organization’s policies and applicable laws.
● Maintaining composure in working with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in high-pressure situations.
● Interact with local law enforcement agencies as required. SECURITAS – CORPORATE, HUMAN RESOURCES, Bellevue, WA April 2018- January 2019 Recruiter.
● Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
● Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
● Determines applicant requirements by studying job description and job qualifications.
● Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
● Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on a consistent set of qualifications.
● Avoids legal challenges by understanding current legislation; enforcing regulations with managers.
● Responsible for coordinating, and holding hiring events at multiple locations
● Administered drug tests, and background checks for applicants.
● Accomplishes human resources and organization mission by completing related results as needed.
● Proficient in the SAFES program.
SECURITAS - KING COUNTY FARE ENFORCEMENT, Seattle, WA May 2017- April 2018 Fare Enforcement Officer.
● Responsible for inspecting customer fares on the Rapid Ride bus system to ensure customers are riding with valid passes. This is accomplished by inspecting tickets and passes, taking enforcement actions when appropriate, and dealing with uncooperative individuals.
● Be a positive role model and work with the public, in a very diverse environment, and help educate them on the public transit systems as well as community resources.
● Used interpersonal skills and good communication skills to correct and counteract criminal thinking while maintaining safety for myself, my partner and the public. Using de-escalation and conflict resolution skills daily.
● Worked in high stress/ dangerous situations with individuals who were intoxicated, or mentally unstable, as well as the homeless demographic. Maintain a sensitive nature to those in need, but also the necessary firmness.
● Volunteered to aid in the training process in the field of new officers, while providing constructive criticism.
● Responded to emergencies, such as medical and criminal activity, and worked closely with local law enforcement to maintain safety and security for all we had contact with.
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WASHINGTON DEPARTMENT OF CORRECTIONS, Monroe, WA July 2016- March 2017 Correctional Officer- Medium- Maximum Custody.
● Responsible for supervising the visiting process and holding each individual to the proper guidelines of visiting within the facilities.
● Provide safety and security, and assist in controlling, direction, and monitoring the activities and movements of incarcerated individuals.
● Maintaining security of the institution and controlling movement into, out of and within the institution in accordance with established department methods and procedures.
● Assisting with the training of new recruits in the fields of: defensive tactics, de-escalation techniques and hostage negotiation.
● Be a positive role model and work with the incarcerated individuals to help them become successful members of society from the day they arrive under supervision and assist them with the transition back into the community.
● Used interpersonal skills and good communication skills to correct and counteract criminal thinking while maintaining safe confinement environments for all the individuals to pursue a successful re-entry into communities.
● Responsible for holding the incarcerated individuals accountable for their actions and writing infractions when necessary as well as providing required behavioral correction meetings. BALTIMORE COUNTY GOVERNMENT, Baltimore, MD March 2014-February 2015 Permits, Approvals and Inspections. Building Inspections-Office Manager.
● Responsible for the interviewing, hiring, training, termination and disciplinary actions of employees.
● Worked closely with sensitive confidential information of clients.
● Used automated office systems, such as word processing equipment or a computer, to prepare a variety of letters, memos, and other materials from drafts, or specific instruction on government letter head.
● Performed requested archive searches for customers, and county officials.
● Maintained scheduling duties.
● Accesses databases to establish, retrieve, review, update, track, and revise a variety of office records.
● Documents and processes complaints, as well as update all complaint files.
● Records the daily inspection counts for each individual inspector, as well as mileage reports and reimbursements.
● Distributes formal complaints to the designated inspector. BALTIMORE COUNTY, Social Service, Baltimore, MD February 2013 - March 2014 Receptionist, Data entry, Integrity unit.
● Assisted those who were seeking subsidized housing to obtain help and assistance, for many government programs available.
● Processed all required documents on a case by case bases required for assistance recertification for individuals.
● Provided one on one counseling for individuals with special cases.
● Assisted disabled or special populations to fill out the required forms and information.
● Used automated office systems, such as word processing equipment or a computer, to prepare a variety of letters, memos, and other materials from drafts, or specific instruction.
● Accesses databases to establish, retrieve, review, update, track, and revise a variety of recipient/applicant records.
● Locates, extracts, and summarizes information from files for preparation of reports or to respond to inquiries, routine requests, or complaints.
● Tracks the handling of correspondence and/or written complaints to the time of completion.
● Types, photocopies, and distributes meeting agendas.
● Prepares file for Informal Hearings, for tenants who are in termination, or violation of state laws.
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EDUCATION & RELATIVE EXPERIENCE
Dallastown Area High School, York, PA -Diploma
Special Certifications
● CRP
● First Aid
● A.E.D
● Verbal De-escalation & Hostage negotiation training
● Active Shooter Training
● Defensive Tactics
● Emergency Response
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