Customer Service Data Entry

Kathleen Goodwin

Seeking employment

Upland, CA *1786

******@*****.***

+1-909-***-****

Finance support professional with 30+years of experience seeking a position. Dedicated to enhancing finance department operations with an analytical and disciplined approach. Able to work with

minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Authorized to work in the US for any employer

Work Experience

Lead Cashier/Customer Service

SuperKing International Foods - Claremont, CA

January 2022 to Present

Grocery cashier.

Manage the cashiers breaks & lunches

Balance all cashier tills

Perform cash pick-up

Open/Close the store on the front end

Customer service support

Cash register POS knowledge

Train new hires

Billing Processor

MMC/ Mercer shared company's - Los Angeles, CA

October 1989 to November 2018

Irvine/ Los Angeles locations, CA

Accounts Payable Accounts Receivable research

Worked directly with business leadership to communicate department revenue goals. Work with internal and external auditing firm Deloitte & Touche. Respond to customers requests in a timely manner regarding payment discrepancies. Achieve revenue & department estimated billing objective by providing status reports and email follow- up before the required finance deadlines.

Assist employees with finance issues regarding time entries, project sales credit, and revenue flow to the correct

receiving line of business/department.

Processing 800-900 client invoices per month.

Managed the West & Central Market aged

revenue.

Ambassador/Sorter

Amazon - Irvine, CA

May 2017 to October 2018

Worked with Quality programs C3PO, Vista, Missorts to correct stowing errors and package audits Worked directly with station management

Worked in Problem Solve department redirecting packages to the correct location /resolving package issues

Damaged out packages

Maintained a stowing rate of 200 per hour

Trained new hires

Cashier/Customer Service

JCPenney - Montclair, CA

August 2000 to September 2007

Cashier

Stocking new merchandise

Audit inventory

Customer service

Investment Data Clerk

Farmers Insurance Group - Los Angeles, CA

September 1987 to September 1989

Processed commercial paper and stock sale trades.

Operations Supervisor

Great Western Bank - Los Angeles, CA

August 1981 to September 1987

Supervised New Accounts and General back office.

Controlled Vault cash flow ordered daily cash replenishment Auditing tellers

Controlled American Express cash flow.

Replenish ATM machine

Auditing ATM deposit

Opened new accounts

Issued/ audited Certificate Loans

Education

Some college/ Certification in Accounting

Watterson College - Pasadena, CA

October 1987 to December 1988

Skills

• ACCOUNTS PAYABLE (10+ years)

• INVOICES (10+ years)

• DATA ENTRY (10+ years)

• NEW HIRES (5 years)

• FINANCE (10+ years)

• Bank Teller (5 years)

• Customer Service (10+ years)

• Research (10+ years)

• Accounts Receivable (10+ years)

• Billing/ Accounting (10+ years)

• Auditing

• Oracle

• General Ledger Accounting

• 10 key typing

Additional Information

Data analysis WebCAS client data program

WIP management processes & analysis Data Entry to various client payment sites, (Ariba, Taulia, Tungsten and KissFlow)

Processing 800-900 client external invoices per month Audit management research, internal & external

monthly Team liaison

Broker Commission Forecast reporting Training Finance new hires Accounts Payable research Excel

Oracle Finance

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