Customer Service Representative

LIONESHA THOMAS

Austin, Texas ·516-***-****

**************@*****.***

EXPERIENCE

AUGUST 2016 – NOVEMBER 2016

CUSTOMER SERVICE REPRESENTATIVE, BURLINGTON

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Answered customer questions and addressed concerns resulting in reduction in customer complaints.

Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.

Answered questions about current promotions and resolved issues according to store policies.

Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

MAY 2017 – DECEMBER 2020

CASHIER, MCDONALDS

Assisted with inventory control and stock ordering

Handled transactions accurately and promptly

Operated cash register collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions, and offered product advice.

Worked closely with front-end staff to assist customers.

Trained new team members in cash register operation, stock procedures and customer services.

Wrapped items and bagged purchases properly to prevent merchandise breakage.

EDUCATION

JANUARY 2017

HIGH SCHOOL DIPLOMA, queens high school academy

AUGUST 2018- PRESENT

MEDICAL ASSISTANT, allen school of health and science

SKILLS

Excellent at time management

Proficient in Microsoft, word, excel and outlook

Inventory stocking and merchandise packaging

Reliable and responsible

Excellent critical thinking and problem solving

Excellent at written and verbal communication

POS systems

ACTIVITIES

Hardworking and reliable employee with background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Contact this candidate