Data Entry Call Center

AMBER WASHAM

**** ***** **** **** ***********, TN 37876

865-***-**** *****.********@*****.***

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

March 2022 - May 2022

Reservations Supervisor

•Supervised the reservations team as we took inbound calls, email requests & live chat requests for reservations / bookings.

•Oversaw all guest complaints & coordinated compensation offers with fellow Supervisory Team.

•Guest / Customer Relations Lead.

•Communicated/coordinated property maintenance requests.

All Seasons Travel

2017 - 2018

Timeshare Resale Advisor

Conducted calls to leads for the purpose of offering them options to get out of their timeshare.

Effectively operated the CPT, CRM & ACO multi telephone line software systems on a Windows PC while managing multiple conversations with clients, agents & parent companies simultaneously in order to maximize the moment emotional need.

Tailored offers to clients to maximize sales potential.

Trailhead Steakhouse

2014 - 2017

Lead Waitress

Set new standards restaurant cleanliness & safety by retaining an unprecedented health score of the max 100 score consistently twice a year for a period of 3 years

Lead waitress that set standards repeatedly in guest relations, problem solving, attentiveness, work ethic & order accuracy.

Provided the perfect service experience for every guest.

Coached employees in efficiency, speed, professionalism & proper fine dining etiquette.

Perry Development, LLC

2004 - 2009

Office Manager

Spearheaded marketing campaigns growing group sales revenue by 40%.

Created www.lazerportfuncenter.com by designing marketing language, product photos & descriptions.

Managed all group sales/reservations.

Followed strict cash/credit handling procedures; financial control of bank deposits, funds & records ranging from $2,000 up to $500,000 per daily deposit.

Oversaw insurance policies.

Oversaw current registrations/licenses on arcade games.

Constantly developed marketing campaigns that drove sales to an increase by 20%.

Oversaw all office management, human resources, reservations & print & digital marketing company wide.

Bluegreen Vacation Club

1999 - 2004

Call Center Team Lead / Internet Marketing

Spearheaded Internet marketing campaigns for 7 resort regions as a first for the company.

Oversaw daily operations for a team of 15-20 telephone sales representatives. Inbound & outbound calls on a multi linetelephone system.

Managed a personal database of an average of 1,500 sales leads per week.

Presented customers with mini-vacation package offers for seven regions company wide.

Accountable for the correct handling & data entry of sensitive customer information including credit card information.

Set new company wide standards by increasing closing percentage 10% & maintaining team success.

Participated in weekly, monthly & quarterly round table meetings, discussed future goals & presented projects to directors in order to represent my team.

Utilized search engines & social media to generate leads for future sales.

Customer Relations

Clear & Effective Communication

Organizational

Listening & Attentiveness Interpersonal

Rocks, fossil, gemstone mineral hunting & collection

Gardening, horticulture

Woodworking, DIY

Kayaking, outdoor activities

Cooking

1998

High School / Graduate

12 / 3.0 GPA

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