Customer Service Board Member
Resume:
Nnamani Raphael .O.
228-***-**** *******.**********@*****.***
Professional Summary
● Highly-motivated, team-oriented, compassionate individual
● Respiratory therapist
Education
MISSISSIPPI GULF COAST COMMUNITY COLLEGE GAUTIER, MS
● Graduated from an accredited respiratory care program with an associate’s degree
● Graduated with honors
● Completed a registry eligible for accredited respiratory care program
● Associate of Applied Science in Respiratory Care Technology
● School board member
● Youth Preparedness Council member
CITY COMPREHENSIVE SECONDARY SCHOOL ABAKPA, ENUGU
● Diploma
● Class president
Relevant Work Experience
Coordinator and Advocate, Guardian Angel Foundation Feb 2015 - Date
● Worked in a fast pace environment with minors and teenagers and cared for their safety and health
● Educated them about basic life functions like cleanliness and pollution
● Monitored their conduct and behavior
● Organize weekly Zoom staff team meetings and communicated effectively with them to solve problems
● Ensure quality case management and provided service to the minors and teenagers Supervisor, Refugee Emergency Management Nov 2019 - Date
● Transport materials needed for camp development
● Document inventory lists, property reports, and shipment tracking
● Develop projects like setting up large spaces for training, offices, and recreation
● Inspect and supervise volunteers and the distribution of materials
● Support strategic management and assessment of data to help solve issues and improve daily activities
● Ensure the safety and wellbeing of camp refugees Customer Service and Sales Representative, Jewel Hunt Jan 2018 - Aug 2021
● Fulfilled online orders and track order delivery
● Help customers resolve problems related to their orders including issuance of refunds
● Communicate with customers on the phone and by email and answered questions regarding products
● Update new products on the website and advertise products on social media
● Promote sales and maintain positive relationships with customers
● Monitor feedback and implement them to improve products and services Medical Work Experience
Travel Respiratory Therapist, Laredo Medical Center Feb 2020 – Jan 2021
● Worked as a KRUCIASTAFFING/BCFS respiratory therapist deployment for Covid-19 in a level one trauma hospital at the ICU and ER
● Worked with Covid-19 patients suffering from different levels of severe respiratory problems Helped patients experiencing zero residue recover with non-invasive oxygen support such as BIPAP, HFNC, and non-breather
Took care of patients suffering from heart and lung failure with the use of ECMO, which helps to remove deoxygenated blood and deliver oxygenated blood into the body Provided patients with mechanical ventilation
Provided before-and-after support for lung transplant patients Travel Respiratory Therapist, St. David’s Medical Center Jan 2021- May 2021
● Worked as a KRUCIASTAFFING/BCFS respiratory therapist deployment in a level one trauma hospital at the ICU and ER
● Worked with various non-covid-19 patients
Assisted pneumonia patients that required intubation Assisted patients that developed tension pneumothorax and stridor Provided patients with mechanical ventilation
Assisted doctors perform thoracentesis for patients with free fluid in their lungs Assisted doctors with patients requiring emergency needle decompression Assisted doctors with patients requiring bedside bronchoscope Assisted doctors with chest tube procedures
Travel Respiratory Therapist, Nacodgoches Medical Center June 2021- Dec 2021
● Worked as a KRUCIASTAFFING/BCFS respiratory therapist deployment at the ICU and ER
● Assisted patients with breathing exercises and rehabilitation
● Assisted different types of level-1 trauma patients including victims of accidents, near drowning, and drug overdose etc.
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● Assisted with disaster crisis patients including victims of hurricane, snowstorms, and other emergency response
● Administered breathing medications to severe asthma and COPD patients
● Assessed patients to determine their respiratory status and course of action
● Trained new respiratory therapists, directed them, and assigned duties
● Assisted pediatric patients and infants when needed Licenses and Certifications
● BLS Certification, American Heart Association
● PALS
● ACLS
● Contact Tracer
● FEMA courses
Skills
● Strong communication skills
● Mentee and leadership skills
● Medical teamwork
● Professionalism
● Problem solving skills
● Organizational and interpersonal skills
● Microsoft Word, Excel, PowerPoint, Outlook, Office 365, and Sway References
● Maureen Agu
Mobile, AL 36608
● Chinelo Roley
Overland park, kansas
● Jennifer Patrick
Lucedale, MS 39452
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