Customer Service Representative

Professional Summary

Skills

Work History

Fariya akram

*** * **** ** **, harlingen,tx 78552 • 1-203-***-**** • *************@*****.*** I have ability to guide and teach people who work around me. Always good with customers or people relations.

Willing to use and increase my work ability for this company. I am always very punctual and passionate about my work. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Inventory Restocking

Import Requirements Knowledge

Logistics

Scheduling

Shipping and Receiving

Inventory Maintenance

Kitchen organization

Hand assembly

Equipment operations

Document review

Shipping and packaging

Sorting and labeling

Proper storage procedures

Cleaning and sanitizing

Waxing and hair removal techniques

POS systems operations

Meal preparation

Shipment preparation

Cleaning equipment operations

Eyebrow and lash tinting

Maintenance Packaging

Floor Associate, 08/2018 to Current

Amazon – Wallingford, CT

Scan products .

Do visual inspections for damages and for packing quality . Stocked merchandise, clearly labeling items, arranging according to size on pallets. Protected purchase items with proper bagging and wrapping to prevent damage. Approached each problem with fresh mind and analytical strategies to quickly resolve concerns. Maintained up-to-date knowledge of work station and security standards Education

Seasonal Logistic Spec., 09/2019 to 01/2020

Amazon – Wallingford, CT

Developed standard operating procedures and document workflows for current and future process steps.

Improved quality processes for increased efficiency and effectiveness. Use Ms office, made departure sheets and x documents. Assign pallets .

Made route, check in box trucks and dispatch.

Maintain good working communication with team during my working session in peak times. Cashier /Customer Service Representative, 08/2016 to 02/2018 Wendy's Co – Branford, CT

Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers. Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.

Maintained clean and neat equipment, restrooms and other store areas with proactive attention to requirements.

Counted cash in register drawer to balance register at beginning and end of shift. Unloaded arriving product stock and moved to store display areas. Upheld high standards of accounting accuracy, quickly and accurately counting drawers at start and end of each shift. Maintained current knowledge of store promotions and highlighted sales to customers.

Prepared beverages and filled food orders for customers. Assisted customers by answering questions and fulfilling requests.

High School Diploma: 2004

Oxford High School - Karachi

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