Natishia Davenport

Richardson, TX *****

adrgj3@r.postjobfree.com

+1-630-***-****

Willing to relocate: Anywhere

Work Experience

PA Letters Analysis

Molina Healthcare - Richardson, TX

March 2022 to Present

Proof Read/Edit Letters for Members

Data Entry

Update notes for medical staff

Handle and secure members information

Fraud Analyst

U.S. Bank - Irving, TX

January 2022 to March 2022

Assist Customer with protection of their account

Lock/Unlock account

Prepare new bank cards to the customers

Manager

Rocco's Italian Restaurant - Richardson, TX

September 2021 to February 2022

I’m responsible for the processes of getting activities completed efficiently planning, organizing, leading, and controlling. I’m in charge of the activities, tactics, and training of employees I’m open to new ideas, adapt to unsuspecting change, expect excellence from employees and communicate regularly and efficiently. Likewise I demonstrate these skills too. Provider Data Specialist

UnitedHealth Group - Richardson, TX

December 2017 to December 2021

Perform outbound secret shopper calls to collect providers demographic information. Capture calls outcome using audit database.

Clearly document any discrepancies identified.

Investigate non-standard requests and problems.

Prioritize and organize owe work to meet deadline. Provide explanations and information to others on topics within the area of expertise. Identify potential data or process gaps.

Monitor own work to ensure accuracy and completeness of audits. Work independently in a production related role (both production and quality metrics) Customer service representative

UnitedHealth Group - Downers Grove, IL

December 2017 to December 2021

Respond to incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries.

Guide and educate callers on their prescription benefits use of plans formulary, premium, and status of orders and claims or inquiries.

Ask appropriate questions and listened actively while document required information in computer system.

Make outbound calls to customers on prescription order and payment issues Technician Dispatcher

Comcast Cable and Xfinity Internet - Elmhurst, IL

June 2015 to November 2016

Receive an Answer emergency and non-emergency calls. Receive and dispatch orders.

Assess situation and prioritize calls.

Overseas the routes of Field units and track delivery status of production Administrator Assistance/ Front Desk representative Wheaton Care Center - Wheaton, IL

March 2010 to April 2015

Scheduling appointments.

Answering calls and greeting clients/customers.

Maintaining organize files systems for the organization. Managing and dispersing information within the office. Hair Stylist Assistant/Bookkeeper/Manager

Dynasties hair creation - Maywood, IL

April 1997 to April 2015

Acting as first point of contact.

Booking and canceling appointments.

Ordering and dispersing inventory.

Gathering supplies

Mixing colors shampooing hair.

Sterilizing tools

Education

GED

College of DuPage - Wheaton, IL

Skills

• Bookkeeping

• DoD Experience

• Data Analysis

• Program Management

• Information Security

• Quality control

• Payroll

• Customer service

• Microsoft Office

• Project scheduling

Assessments

Data entry: Attention to detail — Proficient

March 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Customer service manager — Highly Proficient

September 2021

Managing customer service representatives and resolving customer issues Full results: Highly Proficient

Attention to detail — Proficient

March 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient December 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Expert

February 2022

Responding to customer situations with sensitivity Full results: Expert

Management fit — Proficient

February 2022

Measures the traits that are important for success in management positions Full results: Proficient

Management & leadership skills: Planning & execution — Completed September 2021

Planning and managing resources to accomplish organizational goals Full results: Completed

Customer service — Familiar

February 2022

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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