Stylist Assistant Customer Service
Resume:
Natishia Davenport
Richardson, TX *****
*********@*****.***
Willing to relocate: Anywhere
Work Experience
PA Letters Analysis
Molina Healthcare - Richardson, TX
March 2022 to Present
Proof Read/Edit Letters for Members
Data Entry
Update notes for medical staff
Handle and secure members information
Fraud Analyst
U.S. Bank - Irving, TX
January 2022 to March 2022
Assist Customer with protection of their account
Lock/Unlock account
Prepare new bank cards to the customers
Manager
Rocco's Italian Restaurant - Richardson, TX
September 2021 to February 2022
I’m responsible for the processes of getting activities completed efficiently planning, organizing, leading, and controlling. I’m in charge of the activities, tactics, and training of employees I’m open to new ideas, adapt to unsuspecting change, expect excellence from employees and communicate regularly and efficiently. Likewise I demonstrate these skills too. Provider Data Specialist
UnitedHealth Group - Richardson, TX
December 2017 to December 2021
Perform outbound secret shopper calls to collect providers demographic information. Capture calls outcome using audit database.
Clearly document any discrepancies identified.
Investigate non-standard requests and problems.
Prioritize and organize owe work to meet deadline. Provide explanations and information to others on topics within the area of expertise. Identify potential data or process gaps.
Monitor own work to ensure accuracy and completeness of audits. Work independently in a production related role (both production and quality metrics) Customer service representative
UnitedHealth Group - Downers Grove, IL
December 2017 to December 2021
Respond to incoming calls from customers on issues related to benefit eligibility questions and prescription status inquiries.
Guide and educate callers on their prescription benefits use of plans formulary, premium, and status of orders and claims or inquiries.
Ask appropriate questions and listened actively while document required information in computer system.
Make outbound calls to customers on prescription order and payment issues Technician Dispatcher
Comcast Cable and Xfinity Internet - Elmhurst, IL
June 2015 to November 2016
Receive an Answer emergency and non-emergency calls. Receive and dispatch orders.
Assess situation and prioritize calls.
Overseas the routes of Field units and track delivery status of production Administrator Assistance/ Front Desk representative Wheaton Care Center - Wheaton, IL
March 2010 to April 2015
Scheduling appointments.
Answering calls and greeting clients/customers.
Maintaining organize files systems for the organization. Managing and dispersing information within the office. Hair Stylist Assistant/Bookkeeper/Manager
Dynasties hair creation - Maywood, IL
April 1997 to April 2015
Acting as first point of contact.
Booking and canceling appointments.
Ordering and dispersing inventory.
Gathering supplies
Mixing colors shampooing hair.
Sterilizing tools
Education
GED
College of DuPage - Wheaton, IL
Skills
• Bookkeeping
• DoD Experience
• Data Analysis
• Program Management
• Information Security
• Quality control
• Payroll
• Customer service
• Microsoft Office
• Project scheduling
Assessments
Data entry: Attention to detail — Proficient
March 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service manager — Highly Proficient
September 2021
Managing customer service representatives and resolving customer issues Full results: Highly Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Expert
February 2022
Responding to customer situations with sensitivity Full results: Expert
Management fit — Proficient
February 2022
Measures the traits that are important for success in management positions Full results: Proficient
Management & leadership skills: Planning & execution — Completed September 2021
Planning and managing resources to accomplish organizational goals Full results: Completed
Customer service — Familiar
February 2022
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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