Data Entry Customer Service
Resume:
Theresa Jackson
Ready to share my knowledge.
Independence, KY 41051
*******************@*****.***
Exceptional leader talented at Sales and Management. Technically-savvy with outstanding relationship building, training and presentation skills. Great customer service skills. I am looking for a full time position. I would love to work remotely as
a Chat Representative.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Beckman Coulter Inc - Florence, KY
February 2022 to Present
This is a Temp position through Lancesoft Inc.
Reception/Administrative
Atria Summit Hills - Crestview Hills, KY
December 2020 to February 2022
• I answer the phone and take direct messages.
• I greet guest and have them sign in at the desk.
• I sign in and out residents as the come and go.
• I am in charge of Certificates of Insurances for the facility keeping them up to date.
• Requesting new COI's by letter or fax when needed. Credit Operations Specialist
Citi Bank - Florence, KY
March 2016 to 2017
• Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
• Responded to customer requests via telephone and email.
• Copied, logged and scanned supporting documentation.
• Verified data integrity and accuracy.
• Entered details such as payments, account information and call logs into the computer system. Personal Banker/Assistant Manager
Huntington Bank - Cincinnati, OH
May 2014 to November 2015
• Open accounts for clients and disburse funds from accounts to creditors as agent for clients.
• Determine customers' financial services needs and prepare proposals to sell services that address these needs.
• Contact prospective customers to present information and explain available services.
• Prepare forms or agreements to complete sales.
• Decision maker when Branch Manager unavailable.
• Day to day operations of the branch and its employees. Co Branch Manager
US BANK - Taylor Mill, KY
October 2008 to January 2012
• Manage staff, preparing work schedules and assigning specific duties.
• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
• Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
• Examine, evaluate, or process loan applications.
• Recruit staff members and oversee training programs.
• Managed a team of Bankers to sales success.
• Performed initial client assessment and analysis to begin research process.
• Responded to customer requests via telephone and email. Education
MBA in Business Administration
Keller Graduate School of Management, DeVry University - Cincinnati, OH June 2011
Bachelor of Science in Administrative Management
University OF Cincinnati Cincinnati - Cincinnati, OH March 1990
Skills
• Banking (10+ years)
• Budgeting
• Microsoft Excel (1 year)
• Microsoft Outlook (5 years)
• Customer service (10+ years)
• Time management
• Administrative experience (10+ years)
• Human resources
• Loan processing
• Recruiting
• Clerical experience (10+ years)
• Communication skills
• Windows
• Typing
• Financial report writing
• Credit analysis
• Employee relations
• Training & development
• Financial analysis
• Medical terminology
• Proposal writing
• Leadership
• Supervising experience
• Documentation review
• Financial report interpretation
• Management
• Loan origination
• Account reconciliation
• Team management
• Interviewing
• Balance sheet reconciliation
• Medical documentation
• Financial services
• Presentation skills
• Sales
• Data entry
• Bank reconciliation
• Research
• Assistant manager experience
• Front desk
• Microsoft Office
• Organizational skills
• Cash handling
• Cashiering
Awards
Silver Medallion Club
1996
National Quality Award
1997
Leading Agent
2005
Controllable Increase
Certifications and Licenses
Driver's License
Assessments
Data Entry: Accuracy — Proficient
August 2020
Entering data quickly and accurately
Full results: Proficient
Customer focus & orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Familiar
September 2020
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Data entry: Attention to detail — Familiar
July 2020
Maintaining data integrity by detecting errors
Full results: Familiar
Medical terminology — Completed
September 2020
Understanding and using medical terminology
Full results: Completed
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Completed
June 2022
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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