Customer Service Associate
Resume:
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REBEKKA JAMES
***********@*****.*** 248-***-**** Livonia, MI 48150
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Seeking entry-level opportunities to expand skills while facilitating company growth. Detail-oriented, equipped with
administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely
resolutions for diverse problems. Great at managing time in fast-paced environments.
Skills
© Microsoft Office
© Routing Determination
© Web-Based Communication
* Barcode Labeling
© Customer-Oriented
© Warm and Welcoming
@ Service-Oriented
Experience
Amazon Livonia, MI
Inbound Stower
03/2022 - 03/2022
Antonios picclo ristorante Livonia, MI
Hostess
03/2020 - 01/2021
Target Livonia, MI
Customer Service Associate
01/2019 - 01/2020
Education and Training
Schoolcraft College Livonia, MI
GED
12/2021
© Team Player
© Active Listening and Communication
© Creative Problem Solving
© Check Payment Processing
* Attention to Detail
© Flexible and Adaptable
© Multitasking and Prioritization
© Used handheld scanner to sort products onto appropriate shelves daily.
© Inspected incoming material before scanning it and separated defective
items with 100% accuracy.
© Continuously pulled items weighing up to 80 pounds off carts and placed
on correct shelves.
© Continuously moved boxes of weights weighing up to [50] pounds each.
© Prepared shipments for postage through careful packing, sealing and
labeling of materials.
© Performed inspections of shipment contents, verifying accuracy against
invoices and manifests.
© Coordinated resolutions to independently handle damages, shortages and
nonconformance.
Operated lift and hand trucks to transfer materials to and from target areas.
© Unpacked and examined incoming shipments to confirm consistency with
records and routed materials to appropriate department.
Reorganized staging areas to increase stowing rates by %.
© Greeted guests and gathered information to seat groups or place on
waitlist.
© Answered phone inquiries to schedule and confirm reservations, record
takeout orders and respond to service questions.
© Resolved customer service and food-related issues to maintain guest
satisfaction.
© Monitored dining area to assess server capacity and estimate wait times.
© Utilized POS system to total meal costs and add taxes for final bill
calculation.
© Tracked seated guests and available seating using computer-based and
mobile reservation software.
© Stayed attentive to server availability and table turnover to seat guests
quickly.
Communicated with servers about new tables, changes in food availability
and customer comments.
© Consulted with customers regarding needs and addressed concerns.
© Assisted customers with making payments or establishing payment plans
to bring accounts current,
© Organized and prioritized tasks and activities and worked within strict
timeframes and deadlines.
© Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions.
Handled customer returns.
Contact this candidate