Lisa Williams

Customer service rep

South Bend, IN 46628

adrggq@r.postjobfree.com

574-***-****

Reliable professional with extensive experience in customer service seeking an opportunity where my years of experience, high level of professionalism and Customer Service training will be beneficial to your organization.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Knowledge Services

January 2021 to Present

answering inbound call

Customer Service Representative

Liberty Mutual - Mishawaka, IN

May 2017 to January 2020

Answering inbound calls to process customer payments, answer questions & provide billing solutions, and assisting third party financial institutions calling to make changes to customer's insurance policies. Medical Assistant

Spectrum Health Employee Health Service - Grand Rapids, MI July 2016 to March 2017

Biometric screener for Spectrum Health Healthy Lifestyle's program, Biometric Scheduler implemented problem solving, Strived to meet quality standard with Biometric Screen, Clinical experience with patient vitals, immunizations, Biometric screen testing

Customer Service Representative

DTE Energy - Grand Rapids, MI

February 2014 to July 2016

Answered inbound calls, obtained customer information such as name, address and payment method, and maintained records of customer contacts, accounts and orders Customer Service Representative

H&R Block - Grand Rapids, MI

December 2015 to April 2016

Greeting customers, answering inbound calls, making outbound calls, taking payments, and scheduling appointments.

Education

Associate's in Administrative Assisting

Kalamazoo Valley Community College

Skills

• Vital Signs

• Laboratory Procedures

• Office Administration

• Triage

• Experience Administering Injections

• Phlebotomy

• Medical Records

Assessments

Call center customer service — Familiar

October 2020

Applying customer service skills in a call center setting. Full results: Familiar

Customer service — Familiar

October 2020

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Administrative Assisting Skills

Excellent typing skills; able to type 40 WPM

Great attention to detail - always complete tasks in an accurate manner

Prioritize duties to ensure that critical tasks are completed first

Strong interpersonal skills; able to communicate effectively with diverse groups of people Medical Assisting Skills

Experienced and knowledgeable in a variety of tasks including: CPR, injections, taking vital signs and bandaging wounds

Completing front office procedures, laboratory procedures, and venipunctures

Contact this candidate