Scrum Master Product Owner

GLORY GWE

PROFESSIONAL SCRUM MASTER

Tel: 270-***-**** / *********@*****.***/ https://www.linkedin.com/in/glory-gwe-092b0022b/

Scrum Master, Agile enthusiast, and devoted Servant-Leader with strong experience in software development life cycle (SDLC). 5+ years of experience coaching, mentoring, and helping organizations and teams adopt and practice agile values, principles, and frameworks (Scrum, Kanban, SAFe) successfully within the banking, eCommerce, and health domain, delivering highly valuable products to customers and end-users.

RELEVANT SKILLS AND TOOLS

Agile frameworks- Scrum, Kanban, SAFe

SDLC, Estimation, Empiricism, user stories, product development

Capacity Planning, Story Mapping

Agile transformation, waterfall

Coaching, mentoring, teaching, flexibility

Information Radiator, Progress Reporting

MS Teams, Zoom, Mural

JIRA, Confluence, AZURE DevOps, Idea board, Metrics

Communication, Agile Maturity, Risk Register

Dependency Mapping, Fun retrospectives,

Events Facilitation, Product Roadmap, Moscow

Servant Leader, Change Agent, Conflict Resolution

MS Office Suite/PowerPoint/Outlook

BANK OF AMERICA, HOUSTON / FEBRUARY 2020 – TILL PRESENT SCRUM MASTER - CONTRACT

Responsibilities:

●Working closely with the Product Owner in defining the product goal and product roadmap

●Helping the Product Owner with effective product backlog refinement and value optimization

●Implementing agile best practices such as time-boxing, capacity planning, continuous integration, transparency, accountability, progress tracking, product vision, technical debt reduction, team self-management, team empowerment, role training and stakeholder communication.

●Facilitating all scrum events including the Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Product Backlog Refinement, to deliver valuable product increments.

●Anticipating and addressing potential or actual dependencies and impediments to team progress in the delivery of valuable product increments to end-users.

●Collaborating with team members in establishing a healthy and engaging work environment with self-organizing and self-managing teams, has led to increased commitment to value delivery.

●Creating, communicating, and maintaining project metrics (Velocity, Burndown/Burnup charts) that demonstrate measurable progress towards KPIs and timely delivery of planned

●Driving continuous improvement as a change agent, engaging stakeholders to identify business problems and create scalable solutions that adapt the agile process and drive productivity throughout the project lifecycle

●Focused on improving team dynamics, performance, and conflict management

NEW BALANCE, HOUSTON /NOVEMBER 2017 – DECEMBER 2019/ SCRUM MASTER - CONTRACT

Responsibilities:

●Coached the Scrum team in creating Team Working Agreements, Definition of Done, Definition of Ready to achieve both product and sprint goals

●Scheduled and facilitated scrum ceremonies/events (daily stand up, spring planning, backlog refinement, sprint review, sprint retrospective), while ensuring transparency, adaptability, and predictability

●Monitored and tracked project progress and performance against project plans, reporting status to project teams and stakeholders

●Evaluated information radiators (Burndown/Burnup charts) and provided feedback to the team daily

●Coached and mentored the team on how to use scrum events and artifacts to identify emergent issues within each sprint and work collaboratively to resolve them

●Worked with management to set team priorities and plan schedule based on capacity and velocity

●Assisted, as needed, with removing impediments identified by the team and/or guided them to the right process or resource to clear these blockers

●Oversaw the scrum process and ensured that scrum teams were not adversely impacted by outside influences (i.e., introducing work requests that were not part of the team’s Collaborated with the Release Train Engineer (RTE) and other Scrum Masters in removing blockers and resolving dependencies as identified by the team during PI Planning

EVICORE HEALTH CARE NASHVILLE TN /SEPTEMBER 2016 – OCTOBER 2017/ SCRUM MASTER - CONTRACT

Responsibilities:

Taught, coached, and mentored teams on mechanics and value of agile, and value-driven product development techniques that challenge teams to think out of the box and be innovative

Build a trust and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving

Facilitate conversations between Product Owner and team regarding rebalancing and reprioritizing work within a sprint

Ensured that the product owner was always engaged, and this led to a steady stream of successful sprints. Used effective communication techniques to prevent and to quickly resolve development team conflicts.

Collaborated closely with product owner on backlog refinement to keep product backlog healthy and prioritized, ensuring acceptance criteria were agreed upon and stories were ready to be worked on

Access scrum maturity of the team and lead them to higher level of maturity, at a sustainable and comfortable pace and assist with reporting, metrics, tooling, and automation.

EDUCATION AND CERTIFICATIONS

●Professional Scrum Master 1

●CSM

●Bachelor in Business Administration

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