Rosie Ibarra

Current Location: Phoenix, AZ

SUMMARY

Hardworking Medical Front Office Assistant with 15 years of experience working with Patients Trained in project and time management with extensive knowledge as a Medical Front Office Assistant and proven multitasking abilities. Committed to maintaining professional relationships with patients to increase profitability and drive business results.

Able to Multi Task, Reliable and Dependable, Cash Drawer, Postal Machine, Phone Etiique with Strong Verbal Communication, *Computer Software and Programs- Skype, Avaya, Web Station, Medimed, Medrec, Rally, Act, Excel, Word Perfect, Microsoft, Omni, Windows, Electronic Filing - Epic Care EMR, Care Cloud, PracticeFusion and Webmail

WORK EXPERIENCE

MEDICAL RECORDS

Arta Org. Dec 2021 to Jan 2022

• Handled Patient’s applications

• Data Entry

• Scanning Patient’s Information

• Copying forms

• Answering Phone calls

CUSTOMER SERVICE REPRESENTATIVE / ADMINISTRATIVE ASSISTANT Next Level Business at: Ambetter Health Insurance Aug 2019 to Mar 2020 Phoenix, Arizona

• Helped Members: Make Payments and find A Doctor With In Our network

• Benefits & Eligibility

• Billing Questions

• Claim Information

• Order ID Cards

• Answered Incoming Calls From Members

• Updated Members Information

• Pharmacy Questions Refunds To Members Account

• Members Rewards Balances

ADMINISTRATIVE ASSISTANT

Abacus Service for: State Of Arizona - DDD/DES Training Center Sep 2018 to Jan 2019 Phoenix, Arizona

• Attended Huddle Meetings Twice A Week

• Answered Phones and Transferred Calls

• Controlled Class Rosters

• Had Students Sign In, Sold Coffee and Water To Students, When Received A Roster With Students Score I'm Able To Scan It To Myself Then Send It Out For Teacher To Receive Credit

• Organize Classrooms For Next Day Classes

• Every Friday Print Out Next Weeks Agenda, Kept Count on Money and Supplies, Faxing, Made Copies, Checked Emails Responded To Emails

• Laminated Machine, Requested and Received Rosters For Up Coming Classes MEDICAL ADMIN-ASSISTANT FRONT OFFICE

Desert Medical Career at: Christian Family Care, Dr Purdue Nov 2012 to Apr 2018 Phoenix, Arizona

• Electronic Charting

• Updated Patient Info

• Checked In Patients

• Answered Phone and Took Messages

• Scheduled Appointments and Rescheduled

• Received Payments and Copays

• Cashed Out Cash Drawer At End Of Shift

• Verified Insurance

MEDICAL RECEPTIONIST

Doctors Corner Los Angeles, California Mar 2007 to Sep 2012

• Direct Interaction with patients

• Electronic Charting

• Computer Knowledge

• Received Patient Demo, Schedule Appointments

• Verified Next Day Appointments

• Rescheduled Appointments

• Delivered and Picked Up Mail

• Answered Phones and Took Messages

• Checked in and Out Patients, Verified Insurance Eligibility

• Updated Patient Information

• Received Payments,

CERTIFICATE:

MEDICAL ADMINISTRATIVE ASSISTANT, 1992

REGIONAL OCCUPATIONAL PROGRAM - Artesia, CA.

HIGH SCHOOL DIPLOMA, 1984 Required Studies

SANTA FE HIGH SCHOOL - Santa Fe Springs, CA

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