Customer Service Representative

Cameron Krueger

League City, Texas, ***** 832-***-**** ****************@*****.***

Integrity driven and brand loyal that places a strong emphasis on connecting with customers to ensure a positive customer experience. Interested in leveraging my work ethic to positively increase efficiency and profitability for the organization by utilizing my sales experience.

CORE COMPETENCIES

• Customer Oriented • Sales Experience • Retail Management •E-Commerce • Communication Skills • Advertising and Marketing • Strategic Analysis • Product Knowledge

PROFESSIONAL EXPERIENCE:

Assistant Manager (Manager in Training) November 2021- May 2022 McCoy’s Business Supply, League City, Texas

● Oversaw data analysis for shipping and receiving to provide accurate inventory

● Assisted the store manager on day-to-day operations

●Managed the retail team and the lumberyard team of thirty total associates

●Ensured all customers were satisfied by providing the proper product knowledge

Senior Sale Manager November 2018 – November 2021 JCREW, Houston, Texas

● Ensured associates achieve their sales goals and receive proper training

● Assisted the store director in scheduling and that we did not go over our weekly payroll for hours

● Provided excellent customer service that built a relationship with my customers

Construction Coordinator August 2014 – Present Tribe Custom Homes, Houston, Texas

● Coordinated with general manager to complete construction of custom homes with projected deadline ● Assisted the process from start to finish regarding all aspects of the construction process

● Exceeded projected goals and generated new ideas to increase efficiency in the administration process

Customer Service Representative May 2013 – September 2013 Farmers Insurance Corporate Office, Austin, Texas

● Facilitated resolutions for customers and agents to build productive relationships

● Audited insurance policies to identify that customers’ needs were satisfied through their insurance policies ● Managed high-volume workload with minimum of 50 calls daily to help organization attain customer satisfaction

Internship-Operations Analyst June 2012 – December 2012 Remodel Specialist, Houston, Texas

● Analyzed business operations by auditing financial data for cost reduction

● An experienced team leader that managed 28 employees on up to 8 different projects across north Houston ● Analyzed all project management tasks of each stage of the project to ensure quality and profitability

Internship-Administrative Assistant August 2009 – May 2010 Study Abroad Office: Texas State University, San Marcos, Texas

● Educated the students on all programs and provided customer support for all inquiries

● Performed extensive marketing research and budget analysis to determine financial trends annually ● Conducted marketing events to develop brand awareness and to identify a solution for each student

Education:

Master of Business Administration, December 2010-Present Texas State University – San Marcos, Texas

Relevant Coursework: Marketing Management, Managerial Accounting, Project Management

Bachelor of Arts in International Studies, with an Emphasis in International Business,

Texas State University- San Marcos, Texas December 2009 Overall GPA: 3.4 Relevant Coursework: Corporate Finance, Managerial Accounting (I&II)

HONORS: Dean’s List: Spring 2011, Fall 2006, Spring 2007, Spring 2008, Fall 2008

Golden Key International Honor Society, Texas State University, Fall 2008, top 15% of respected class

ACTIVITIES

● Fellowship of the Woodlands, January 2015-Present, Volunteer

● Sigma Nu, New Member Manager, October 2007-2008: Sigma Nu, House Manager, August 200-2009

● Bobcat Build, Volunteer Community Service, March 2006, March 2007, March 2009

● Volunteer for Memorial Herman 10 for Texas, October 2013, October 2014

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